Inside Sales & Service Rep – Complete Orders

Ingersoll Rand Inc.; Minneapolis (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care options (medical, Rx)

Dental and vision coverage

401(k) plan with company match

Paid time off

Employee stock grant

Job summary

Ingersoll Rand Inc. is seeking an Inside Sales and Service Representative to support customers from inquiry through delivery at one of our Customer Centers in Menomonee Falls, Aurora, Omaha, or Minneapolis.

The role includes parts identification, quoting, order confirmation, pricing, and order processing with problem-solving responsibilities. As you gain experience, you may assist outside sales with lead generation, market intelligence, and customer contact.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in a customer service-related role.
• 2+ years of experience using Microsoft Office applications.
• Salesforce experience is a plus.

Responsibilities

• Act as key customer contact to provide information on the complete sales cycle from order acceptance through delivery.
• Accurately enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team for order status updates.
• Manage inventory to stocking levels and coordinate stock receipt/return of equipment as needed.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift within required safety guidelines.
• Maintain all paperwork and replied inquiries in a timely manner.
• Prepare sales and activity reports and analyses as requested.
• Mentor peers and share best practices as needed.

Skills

Customer service orientation

Communication

Time management

Education

High school diploma or GED

Associate or bachelor’s degree

Tools

Salesforce

Microsoft Office

Job description

Ingersoll Rand Inc. is seeking an Inside Sales and Service Representative to support customers from inquiry through delivery at one of our Customer Centers in Menomonee Falls, Aurora, Omaha, or Minneapolis.

The role includes parts identification, quoting, order confirmation, pricing, and order processing with problem-solving responsibilities. As you gain experience, you may assist outside sales with lead generation, market intelligence, and customer contact.