Inside Sales & Service Specialist

Ingersoll Rand Inc.; Aurora (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health care options

Dental and vision coverage

Life insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking an Inside Sales & Service Representative to support customers from inquiry through delivery across multiple centers including Menomonee Falls, Aurora, Omaha, or Minneapolis. You will identify parts, prepare quotes, confirm orders, and coordinate shipments while delivering superior service.

This role provides opportunities to assist outside sales, generate leads, and participate in special projects.

Qualifications

• High school diploma or GED.
• 2+ years of experience in customer service-related role.
• 2+ years of experience using Microsoft Office applications.

Responsibilities

• Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.
• Accurately enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team to provide order status updates.
• Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift within compliance as needed.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.
• Mentor peers and share best practices with those less experienced as needed.

Education

High school diploma or GED

Associate or bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Ingersoll Rand is seeking an Inside Sales & Service Representative to support customers from inquiry through delivery across multiple centers including Menomonee Falls, Aurora, Omaha, or Minneapolis. You will identify parts, prepare quotes, confirm orders, and coordinate shipments while delivering superior service.

This role provides opportunities to assist outside sales, generate leads, and participate in special projects.