Inside Sales & Service Pro — Complete Orders

Better In Home Care; Menomonee Falls (WI); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Ingersoll Rand is seeking an Inside Sales and Service Representative to support the complete sales cycle from inquiry to delivery. The role is based in one of several Customer Centers (Menomonee Falls, Aurora, Omaha, or Minneapolis) and may involve travel within the US.

The ideal candidate has 2+ years in customer service with strong Microsoft Office skills and a customer-focused mindset. Salesforce experience is a plus, and some roles may involve outside sales support responsibilities.

Qualifications

• High school diploma or GED required.
• 2+ years in a customer service-related role.
• 2+ years of experience using Microsoft Office apps.
• Excellent verbal and written communication skills.
• Customer service focus; problem solving and responsiveness.

Responsibilities

• Act as key customer contact to provide information on the complete sales cycle from order acceptance through delivery.
• Enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team to provide order status updates.
• Manage inventory to stocking levels and coordinate loading/unloading as needed.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift within safety guidelines as needed.
• Maintain paperwork and respond to customer inquiries timely.
• Prepare sales/activity reports, presentations, and studies.

Skills

Verbal communication

Written communication

Customer service

Time management

Education

High school diploma or GED

Associate or bachelor's degree (preferred)

Tools

Salesforce

Microsoft Office

Job description

Ingersoll Rand is seeking an Inside Sales and Service Representative to support the complete sales cycle from inquiry to delivery. The role is based in one of several Customer Centers (Menomonee Falls, Aurora, Omaha, or Minneapolis) and may involve travel within the US.

The ideal candidate has 2+ years in customer service with strong Microsoft Office skills and a customer-focused mindset. Salesforce experience is a plus, and some roles may involve outside sales support responsibilities.