Inside Sales Representative

LMT-Onsrud-L; Waukegan (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

LMT-Onsrud-L in Illinois is seeking an Inside Sales Representative to support overall sales by coordinating with FSM, distributors, end-users, and new customers, ensuring satisfaction and growth.

You will enter orders into the X3 ERP, maintain account information, assist in invoicing, returns, and CRM data, and collaborate with Production Control/Purchasing to expedite orders.

Qualifications

• Associate degree in a related field required; bachelor’s degree in business preferred.
• 3–5 years of inside sales or customer service experience.
• Strong written and verbal communication and active listening.

Responsibilities

• Support sales effort by working with FSM, distributors, end-users and potential new customers.
• Answer phones and respond to email correspondence.
• Enter orders into X3 ERP system and maintain order accuracy.
• Maintain Inside Sales Territory account information and assist Field Sales with distributor support.
• Process returns per RGA policy and assist in invoicing paperwork.

Skills

Communication skills

Independent work

Problem solving

Microsoft Office

Sage X3

CRM knowledge

Business processes

Education

Associate degree

Bachelor's degree

Tools

Sage X3 ERP

Microsoft Dynamics CRM

Job description

INSIDE SALES REPRESENTATIVESRESPONSIBILITIES:Support overall sales effort by working with FSM, distributors, end-users, and potential new customers, ensuring customer satisfaction and increased sales.DUTIES:Answer phones and respond to email correspondence.Act as main contact person for FSM and distributors within Inside Sales Territory.Performs backup role in the absence of other Inside Sales reps.Maintain Inside Sales Territory account information / order requirements within X3.Enter orders into X3 ERP System.Work with other departments to ensure orders are sent out accurately and timely.Expedite distributor follow-up requests with Production Control / Purchasing.Promote the use of B2B website to have distributors place orders, review inventory levels, and access acknowledgement / invoices.Assist in the processing of invoicing paperwork ensuring that shipments are being sent correctly, discounts are being applied. etc.Provide initial assistance with technical calls.Process returns per RGA policy.Enter data into CRM program to assist Field Sales with communications and distributor support.Perform other duties assigned by the Inside Sales Manager.EDUCATION:Associate’s degree in related field required.A bachelor’s degree in business is preferred.EXPERIENCE:3 - 5 years office inside sales / customer service experience.SKILLS:Strong written and verbal communication skills, including active listening.Ability to work independently along with problem solving.Working knowledge of Microsoft Office.Sage X3 ERP familiarity a plus.Microsoft Dynamics CRM knowledge preferred.Knowledge of business processes.