Customer Service Representative

Lb Capital; Maryland; On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

PTO after 90 days

Fast-track promotion opportunities

High-energy culture

Job summary

Roofing Pups is seeking an Inside Sales/CSR Representative in Maryland to dominate the phones, convert leads, and drive earnings in a performance-driven environment.

You will handle high-volume outbound calls, respond quickly to inbound inquiries, and book roofing appointments for Sales Reps while maintaining a clean CRM. A fast-paced role with strong growth potential in a high-energy culture.

Qualifications

• High-energy, competitive mindset.
• Strong and confident phone communication.
• Thrives in a tracked, KPI-driven environment.

Responsibilities

• Make high-volume outbound calls to warm and hot leads.
• Respond to inbound leads within minutes.
• Book roofing appointments for Sales Reps quickly and accurately.
• Keep ServiceTitan CRM records clean and updated.
• Follow up relentlessly on unbooked or aged leads.
• Coordinate with outside sales & installation teams.

Skills

Outbound Calls

Lead Response

CRM Management

Appointments

KPI Tracking

Job description

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and seeing your hustle turn into commission? If so—we want to meet you.

We’re a rapidly expanding roofing company looking for an Inside Sales / CSR Representative who’s ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income, and top performers are recognized, rewarded, and promoted.

What You’ll Do

• Make high-volume outbound calls to warm & hot leads
• Respond to inbound leads within minutes
• Book roofing appointments for Sales Reps quickly and accurately
• Keep CRM (ServiceTitan) records clean and updated
• Follow up relentlessly on unbooked or aged leads
• Work closely with outside sales & installation teams
• Hit and exceed key KPIs:
  • 82%+ booking rate
  • 120+ calls/day
  • 20%+ aggregator conversion
  • 100+ booked estimates/month

What We’re Looking For

• High-energy, competitive personality
• Strong and confident phone communicator
• Thrives in a tracked, KPI-driven environment
• Organized, detail-oriented, and self-motivated
• Fast learner with strong follow-up discipline
• Sales or home improvement experience is a plus, not required

Compensation & Benefits

• First-Year Earnings: $52,000–$65,000 base (depending on experience)
• Top performers earn $80,000+ yearly with commissions
• Performance bonuses
• Commission: 0.25% of sold jobs booked during regular hours, 0.75% of sold jobs booked evenings/weekends
• Health, Dental, Vision insurance
• 401(k) with company match
• PTO after 90 days
• Fast-track promotion opportunities
• High-energy, recognition-based culture

Build a Career With Us at Roofing Pups

This isn’t a clock-in, clock-out job. It’s a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real.

If you’re hungry for success—apply today and let’s win together.