Customer Service Representative

Lb Capital; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Includes base pay

Uncapped commission

Health, dental, and vision insurance

401(k) with company match

PTO after 90 days

Growth opportunities

Job summary

Exterior Home Solutions is seeking a high-energy Customer Service Representative to drive bookings for roofing projects. You will make high-volume outbound calls to warm and hot leads, respond rapidly to inbound inquiries, and book appointments for the Sales Reps.

You'll keep CRM records up to date in ServiceTitan, hit ambitious KPIs, and enjoy a performance-based environment with clear paths for advancement and generous earning potential through uncapped commissions.

Qualifications

• High-energy and results-driven mindset.
• Excellent phone skills with a friendly, persuasive tone.
• Strong ability to convert warm leads and manage follow-ups.
• Organized, detail-oriented, and self-motivated to hit targets.
• Sales or home improvement experience is a plus but not required.

Responsibilities

• Make high-volume outbound calls to warm and hot leads.
• Respond to inbound leads within minutes.
• Book roofing appointments for Sales Reps quickly and accurately.
• Keep CRM records clean and up to date in ServiceTitan.
• Follow up relentlessly on unbooked or aged leads.
• Collaborate with outside sales and installation teams.

Skills

Phone communication

Lead conversion

KPI-driven

Self-motivated

Sales experience

Tools

ServiceTitan

Job description

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you.

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.

Why You'll Want This Role

• Includes base pay — plus uncapped commission potential
• Uncapped upside — Top performers earn $80,000+ yearly with commission
• Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends
• Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match
• Reliable time off — PTO after 90 days
• Real growth path — Fast-track promotion opportunities in a recognition-based culture

What You'll Do

• Make high-volume outbound calls to warm and hot leads
• Respond to inbound leads within minutes
• Book roofing appointments for Sales Reps quickly and accurately
• Keep CRM (ServiceTitan) records clean and up to date
• Follow up relentlessly on unbooked or aged leads
• Work closely with outside sales and installation teams
• Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month

You'll Thrive Here If You're

• High-energy and competitive by nature
• A strong, confident phone communicator
• Motivated by a tracked, KPI-driven environment
• Organized, detail-oriented, and self-motivated
• A fast learner with strong follow-up discipline
• Experienced in sales or home improvement — a plus, but not required

This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real.

Build a career with us at Exterior Home Solutions!