Customer Service Representative

npm, Inc. (Node package manager JavaScript); New York (NY); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Base pay plus uncapped commission

Health, Dental, and Vision insurance

401(k) with company match

PTO after 90 days

Job summary

Lucky Stars Roofing is seeking a results-driven Customer Service Representative to dominate the phones, convert leads quickly, and contribute to a high-performing sales team in a fast-growing roofing company. You will handle outbound calls, respond to inbound inquiries, and book appointments for Sales Reps.

The role rewards performance with base pay plus uncapped commission, rapid payout, comprehensive benefits, and a clear path for advancement in a recognition-based culture.

Qualifications

• High-energy, competitive sales mindset and strong phone skills.
• KPI-driven environment with tracked performance.
• Detail-oriented, organized, and self-motivated.
• Experience in sales or home improvement is a plus.

Responsibilities

• Make high-volume outbound calls to warm and hot leads.
• Respond to inbound leads within minutes and book appointments.
• Maintain clean CRM records (ServiceTitan).
• Follow up on unbooked or aged leads.
• Collaborate with sales and installation teams.
• Aim to hit KPIs: 85% booking, 250+ calls, 200+ booked estimates monthly.

Skills

High-energy

Competitive

Phone communication

KPI-driven

Tools

ServiceTitan

Job description

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and turning your hustle into commission? If so, we want to meet you.

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income — and top performers are recognized, rewarded, and promoted.

Why You'll Want This Role

• Includes base pay — plus uncapped commission potential
• Uncapped upside — Top performers earn $80,000+ yearly with commission
• Fast commission payouts — 0.25% of sold jobs booked during regular hours, 0.75% for evenings/weekends
• Full benefits — Health, Dental, and Vision insurance, plus 401(k) with company match
• Reliable time off — PTO after 90 days
• Real growth path — Fast-track promotion opportunities in a recognition-based culture

What You'll Do

• Make high-volume outbound calls to warm and hot leads
• Respond to inbound leads within minutesBook roofing appointments for Sales Reps quickly and accurately
• Keep CRM (ServiceTitan) records clean and up to date
• Follow up relentlessly on unbooked or aged leads
• Work closely with outside sales and installation teams
• Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month

You’ll Thrive Here If You're

• High-energy and competitive by nature
• A strong, confident phone communicator
• Motivated by a tracked, KPI-driven environment
• Organized, detail-oriented, and self-motivated
• A fast learner with strong follow-up discipline
• Experienced in sales or home improvement — a plus, but not required

This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real.

Build a career with us at Lucky Stars Roofing!