Customer Service Representative

LB Capital; Albuquerque (NM); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) with company match

Performance bonuses

PTO after 90 days

Job summary

LB Capital is seeking an Inside Sales / CSR Representative in Albuquerque, NM. This role involves making high-volume outbound calls, booking roofing appointments for Sales Representatives, and maintaining clean records in our CRM.

With a strong emphasis on performance, top earners can make over $80,000 annually. First-year earnings range from $52,000 to $65,000, along with benefits like health insurance and 401(k) matching.

Qualifications

• Must be highly organized and self-motivated.
• Strong ability to thrive in a KPI-driven environment.
• Fast learner with strong follow-up discipline.

Responsibilities

• Make high-volume outbound calls to leads.
• Book roofing appointments for Sales Reps.
• Maintain accurate CRM records.

Skills

High-energy personality

Strong phone communication

Detail-oriented

Sales or home improvement experience

Tools

ServiceTitan CRM

Job description

Join a Fast-Growing Roofing Company and Unlock Your Earning Potential

Are you a high-energy, competitive sales professional who thrives in a performance-driven environment? Do you love booking appointments, talking to customers, and seeing your hustle turn into commission? If so—we want to meet you.

We’re a rapidly expanding roofing company looking for an Inside Sales / CSR Representative who’s ready to dominate the phones, convert leads fast, and rise to the top. Here, your drive determines your income, and top performers are recognized, rewarded, and promoted.

What You’ll Do

• Make high-volume outbound calls to warm & hot leads.
• Respond to inbound leads within minutes.
• Book roofing appointments for Sales Reps quickly and accurately.
• Keep CRM (ServiceTitan) records clean and updated.
• Follow up relentlessly on unbooked or aged leads.
• Work closely with outside sales & installation teams.
• Hit and exceed key KPIs:
  • 82%+ booking rate
  • 120+ calls/day
  • 20%+ aggregator conversion
  • 100+ booked estimates/month

What We’re Looking For

• High-energy, competitive personality
• Strong and confident phone communicator
• Thrives in a tracked, KPI-driven environment
• Organized, detail-oriented, and self-motivated
• Fast learner with strong follow-up discipline
• Sales or home improvement experience is a plus, not required

Compensation & Benefits

First-Year Earnings:

$52,000–$65,000 base (depending on experience)

Top performers earn $80,000+ yearly with commissions

Performance bonuses

Commission:

0.25% of sold jobs booked during regular hours

0.75% of sold jobs booked evenings/weekends

Health, Dental, Vision insurance

401(k) with company match

PTO after 90 days

Fast-track promotion opportunities

High-energy, recognition-based culture

Build a Career With Us at Premium Roofing!

This isn’t a clock-in, clock-out job. It’s a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real.

If you’re hungry for success—apply today and let’s win together.