Inside Sales Rep - Stable Hours, Growth, 20 Paid Days Off

Richards Building Supply; Normal (IL); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

20 paid days off

Discretionary bonuses

Medical/dental/vision insurance

401K with company match

Job summary

Richards Building Supply in Normal, IL seeks an Inside Sales Representative to be the backbone of customer relationships, guiding contractors and professionals to the right products for their projects.

You will handle inbound and outbound interactions, support orders, and collaborate with Outside Sales to drive growth. The position offers a stable, full-time schedule with growth opportunities and comprehensive benefits.

Qualifications

• 2–3 years in a customer-facing role, preferably in sales, retail, or distribution.
• Strong computer skills (Microsoft Office, CRM experience a plus).
• Ability to multitask in a fast-paced environment.
• Industry knowledge is a plus; training available for motivated candidates.
• Spanish-speaking skills are a strong advantage but not required.
• Willingness to travel overnight (up to 10%).

Responsibilities

• Act as a trusted advisor to customers, helping them find the right products for their projects.
• Handle inbound and outbound customer interactions—phone or in-person—ensuring every customer feels valued.
• Collaborate with Outside Sales reps to drive sales and resolve customer needs.
• Process orders, track inventory, and coordinate product transfers to meet customer demands.
• Educate customers on promotions, new products, and industry trends to maximize sales opportunities.
• Maintain accurate records, process payments, and ensure seamless order fulfillment.

Skills

Customer facing

CRM experience

Microsoft Office

Tools

CRM software

Job description

Richards Building Supply in Normal, IL seeks an Inside Sales Representative to be the backbone of customer relationships, guiding contractors and professionals to the right products for their projects.

You will handle inbound and outbound interactions, support orders, and collaborate with Outside Sales to drive growth. The position offers a stable, full-time schedule with growth opportunities and comprehensive benefits.