Inside Sales Rep - Optigen

Lincare; Jacksonville (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

Lincare in Jacksonville, FL seeks an Inside Sales Rep [Optigen] to drive revenue by responding to customer inquiries and initiating outreach. The role involves promoting products, qualifying customers, and facilitating physician communication to ensure accurate data and satisfaction.

Responsibilities include handling orders, maintaining records, supporting warehouse/purchasing duties, and ensuring compliance with safety and company standards while contributing to sales targets and customer care

Responsibilities

• Establishes customer contact by receiving inbound or initiating follow up outbound calls
• Promotes products and facilitates customer needs to utilize company's products or services by assessing qualification, explaining benefits, and assisting with physician communication as necessary
• Resolves customer concerns by providing information regarding products and services
• Records customer information and maintains database by entering and verifying data
• Ensures quality service by following departmental and company policies and standards
• Facilitates sales process by sharing information with internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by achieving contact and sales results
• Performs warehouse and purchasing duties as needed
• Organizes, processes, and receives deliveries and returns
• Reviews and corrects orders as necessary
• Monitors warehouse for compliance with safety policies

Job description

The Inside Sales Rep [Optigen] increases revenue by responding to/initiating incoming/outgoing potential customer inquiries and uses company resources, policies, and procedures to provide complete/accurate data.

• Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness
• Assumes additional duties in warehouse, purchasing, customer account management, and CPAP patient care

Job Functions

• Establishes customer contact by receiving inbound or initiating follow up outbound calls
• Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required contact and sales results
• Performs warehouse and purchasing duties as needed
• Organizes, processes, and receives deliveries and returns
• Reviews and corrects orders as necessary
• Monitors warehouse for compliance of safety policies