Inside Sales Rep

Hirebridge; Boyertown (Berks County); On-site; USD 55,000 - 75,000; Full time

Job summary

Hirebridge in Boyertown is seeking an Insides Sales Representative to manage daily activities, interpret technical requirements, and maximize company gross profits through solid orders. The role requires understanding of products, services, policies, and procedures to provide essential information to customers and internal departments.

The ideal candidate has 5+ years in prospecting sales or managing multiple accounts and will coordinate with sales and operations while using ERP data to quote

Qualifications

• 5+ years of prospecting sales experience.
• Experience managing multiple customer accounts.
• Familiarity with ERP and pricing processes.

Responsibilities

• Oversee day-to-day operations to ensure safe, efficient performance and customer satisfaction.
• Review customer purchase orders and pricing with relevant teams.
• Provide product and sales information to customers.
• Utilize ERP data to quote and submit prices for developing accounts.
• Track quotations and report order acquisition or loss.
• Coordinate customer requirements with sales and operations staff.
• Handle inquiries and complaints with thorough research and timely responses.
• Act as liaison between customers, planners, sales and operations.

Skills

Prospecting sales

Account management

Customer communication

Sales liaison

Tools

ERP systems

Job description

POSITION SUMMARY:

The Insides Sales Representative is responsible for managing day-to-day activities, ensuring customer satisfaction to maximize company gross profits with solid orders. Will use their understanding of the Company's products, services, policies and procedures to interpret technical requirements; providing essential information for both the customer and the necessary department(s).

IDEAL EXPERIENCE:

5+ years of prospecting sales experience and/or experience managing multiple customer accounts.

ESSENTAL RESPONSIBILITES:

• Responsible for the safe and efficient day-to-day operation of the facility and safety and wellness of all team members.
• Responsible to ensure process adherence to all applicable quality policies and procedures to assure quality product with priority for patient safety.
• Communicate regularly with all members of the team to maintain a high level of morale.
• Conduct detailed reviews of existing and new customer purchase orders.
• Provides communication on product and sales information to customers.
• Utilizes data from Enterprise Resource Planning System (ERP) and engineering staff to help quote and submit prices as requested for developing accounts and prospects.
• Tracks quotations and provides reports on order acquisition or loss.
• Coordinates customer requirements with sales and operating staff.
• Handles customer inquiries and complaints with thorough research and resolution, delivering prompt and courteous responses with relevant technical and product information.
• Act as a liaison between customers, planners, sales personnel, and operations, effectively communicating customer feedback, issues, and concerns to all relevant internal staff.
• Administrative duties include organization and maintenance of the department filing system.
• All other duties as assigned or exhibit teamwork throughout the plant to the sole discretion of the company.