Inside Sales Rep - Remote

Lincare Holdings Inc.; Nashville, Northern (TN, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Lincare Holdings Inc. is seeking a Remote Inside Sales Rep to drive revenue by handling inbound/outbound inquiries, qualifying customers, and guiding them to use our products and services.

The role emphasizes accurate data handling, compliance with company standards, and collaboration with internal teams. Responsibilities include tracking sales results, validating insurance benefits, and maintaining customer information.

Qualifications

• High School Diploma or GED required.
• Excellent telephone customer service.
• Must be computer literate.
• English – oral and written.
• Must be at least 18 years old.
• Medical industry knowledge beneficial.
• Type at least 25–30 words per minute.
• Company provides hard phone; internet and hardware must meet specs.

Responsibilities

• Establishes customer contact by initiating followup outbound calls and receiving inbound calls.
• Promotes products and facilitates customer needs by explaining benefits and assisting with physician communication as necessary.
• Resolves customer concerns by providing product information.
• Records customer information and maintains database accuracy.
• Ensures quality service by following company policies and standards, including HIPAA requirements.
• Facilitates sales process by sharing information with internal and external contacts.
• Completes and validates insurance benefits information.
• Provides customer followup as required.
• Contributes to departmental objectives by meeting contact and sales targets and reporting progress.

Skills

Telephone service

Computer literacy

English (oral & written)

Typing speed

HIPAA workspace compliance

Education

High School Diploma or GED

Tools

Windows 11

High-speed internet (50 Mbps)

Dual monitors

USB headset

Job description

The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.

• uses appropriate technologies and follows processes in accordance with company standards to ensure patientand physician contact is handled with accuracy and operational effectiveness

JOB FUNCTIONS

• Establishes customer contact by initiating followup outbound calls and receiving inbound return calls
• Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Completes and ensures accurate validation of insurance benefits
• Provides customer followup as required
• Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results

Qualifications.

Education

• High School Diploma or General Education Degree (GED) Required

Work Experience

• Computer, data-entry Required

Knowledge, Skills, and Abilities

• Must have excellent telephone customer service
• Must be computer literate
• English -- oral and written
• Must be at least 18 years of age
• Medical industry knowledge beneficial
• Type at least 25-30 words per minute
• This position requires use of your own equipment
  • The company does provide the hard phone
  • Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
  • Ethernet port or adaptor: Must be hard wired to the internet (Wi‑Fi is not supported) for PC or hardphone
    • 2 modem/router ports are required
  • Processor: 1.6 GHz or greater
  • Memory: Minimum of 8 GB RAM
  • Browser: Chrome, Edge
  • Operating System: Windows 11 (No Chromebooks, No Macs)
  • Monitors: Dual monitors
  • Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
  • Private HIPAA Compliant Workspace: must be in a non shared room of the residence

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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