Inside Sales Rep I: Solutions & Quotes Specialist

W&O; Houma (LA); On-site; USD 40,000 - 56,000; Full time

Job summary

W&O is seeking an Inside Sales Representative I to serve as the primary liaison between customers and the company, translating needs into compelling proposals for products and services. The role requires understanding customer requirements, sizing solutions, negotiating prices with suppliers, and presenting offers to customers.

The position involves collaboration across Account Managers, Operations, and Production to resolve issues and maintain customer trust.

Qualifications

• Bachelor's degree in business or engineering preferred or equivalent technical school certification.
• At least 2 years of experience in a customer-facing role within the relevant industry.
• Proficiency in quality standardization procedures and computer systems.
• Completion of computer-based technical training.
• Completion of applicable product type instructor-led technical training.
• Successful completion of customer experience training.
• Successful completion of shop orientation hours for the assigned product vertical.
• Successful completion of the level I assessments for the assigned product vertical.
• Strong written and verbal communication skills.
• Basic knowledge of valves and related products.
• Basic understanding of the chemical, refining and power markets.
• Intermediate knowledge of Microsoft Office software.
• Basic mechanical aptitude.
• Ability to perform job function with little supervision.

Responsibilities

• Develop and maintain knowledge of the company’s services, product lines, sales territories, product applications, and pricing structures.
• Understand and apply OEM relationships to the Customer Service Process.
• Review, process, and submit customer orders.
• Quoting products and assemblies.
• Verifying pricing. Sourcing material.
• Collaborate with Account Managers, Operations, and Production Coordinators to address customer service issues.
• Build and maintain customer trust in the company as a quality, value-added solutions provider.
• Assist Inside Sales Representatives and Managers within the vertical and occasionally other vertical teams with similar duties and responsibilities.

Skills

Quality standards

Computer systems

Technical training

Customer experience training

Shop orientation

Product vertical training

Level I assessments

Communication skills

Valves

Industry knowledge

MS Office

Mechanical aptitude

Independence

Education

Bachelor’s degree in business or engineering

Equivalent technical school certification

Tools

MS Office

Job description

W&O is seeking an Inside Sales Representative I to serve as the primary liaison between customers and the company, translating needs into compelling proposals for products and services. The role requires understanding customer requirements, sizing solutions, negotiating prices with suppliers, and presenting offers to customers.

The position involves collaboration across Account Managers, Operations, and Production to resolve issues and maintain customer trust.