Inside Sales QA Lead — Quality & Insights

1000 Accenture LLP Company; Atlanta (GA); On-site; USD 28,000 - 50,000; Full time

Job summary

Accenture in Atlanta, GA is hiring for a Digital Inside Sales QA Specialist within the DIS team. The role focuses on executing the QA program, designing scorecards, monitoring calls, and driving improvements in conversion, customer experience, and sales effectiveness.

You will partner with Sales leadership to deliver coaching inputs and track quality metrics in a full-time in-office capacity. The ideal candidate has 2+ years in QA, data analytics or reporting, strong Excel skills (pivot tables),

Qualifications

• Minimum of 2 years in Quality assurance, Data Analytics or Reporting.

Responsibilities

• Execute within the quality assurance program for the inside sales operation, ensuring adherence to defined sales quality standards, behaviors, and compliance requirements.
• Design, maintain, and continuously improve QA scorecards and evaluation frameworks aligned to the sales motion, client expectations, and business objectives.
• Conduct and oversee call monitoring, deal reviews, and sales interaction evaluations across sellers and teams to assess quality, effectiveness, and consistency.
• Lead QA calibrations with Sales Managers, Service Delivery Leads, and clients to ensure scoring consistency, alignment, and credibility of results.
• Translate QA findings into actionable insights, trends, and recommendations that drive measurable improvements in conversion, customer experience, and sales effectiveness.
• Partner with Sales Leadership and Learning & Development to deliver targeted coaching inputs, training recommendations, and remediation plans based on quality gaps.
• Track, analyze, and report quality performance metrics, including pass rates, defect trends, root cause analysis, and improvement outcomes.
• Ensure compliance with contractual, regulatory, and internal sales standards, escalating risks and quality issues proactively.
• Support new hire onboarding and ramp by validating quality readiness and providing early-stage feedback to sales leaders and trainers.
• Continuously refine QA processes, tooling, and governance to scale quality standards as the sales program evolves.

Skills

Quality assurance

Data analytics

Reporting

Pivot Tables

PowerPoint

Excel (advanced)

Education

Bachelor’s Degree

Tools

Pivot Tables

PowerPoint

Excel (advanced functions)

Job description

Accenture in Atlanta, GA is hiring for a Digital Inside Sales QA Specialist within the DIS team. The role focuses on executing the QA program, designing scorecards, monitoring calls, and driving improvements in conversion, customer experience, and sales effectiveness.

You will partner with Sales leadership to deliver coaching inputs and track quality metrics in a full-time in-office capacity. The ideal candidate has 2+ years in QA, data analytics or reporting, strong Excel skills (pivot tables),