Senior QA Analyst, Inside Sales Operations

Accenture; Atlanta (GA); On-site; USD 28,000 - 55,000; Full time

Job summary

Accenture is seeking a QA-focused professional to join our Digital Inside Sales team in an in-office Atlanta, GA setting. You will execute and improve QA processes, monitor calls, and calibrate scoring with sales leaders to ensure consistent quality across teams.

The role emphasizes data-driven insights, actionable coaching inputs, and rigorous adherence to corporate standards while supporting onboarding and ongoing development of sales staff.

Qualifications

• Minimum of 2 years in Quality assurance, Data Analytics or Reporting.
• Bachelor’s Degree preferred.
• Experience with Pivot Tables and Excel is beneficial.
• Strong communication skills and attention to detail.

Responsibilities

• Execute within the QA program for the inside sales operation, ensuring adherence to sales quality standards and compliance requirements.
• Design, maintain, and improve QA scorecards and evaluation frameworks for the sales motion and client expectations.
• Conduct and oversee call monitoring, deal reviews, and sales interaction evaluations across sellers and teams.
• Lead QA calibrations with Sales Managers, Service Delivery Leads, and clients to ensure scoring consistency and credibility.
• Translate QA findings into actionable insights and recommendations to improve conversion and customer experience.
• Partner with Sales Leadership to deliver coaching inputs, training recommendations, and remediation plans based on quality gaps.
• Track, analyze, and report quality performance metrics including pass rates and defect trends.
• Ensure compliance with contractual, regulatory, and internal standards, escalating risks when needed.
• Support onboarding and ramp by validating QA readiness and providing feedback to leaders and trainers.
• Continuously refine QA processes and governance to scale quality standards as the program grows.

Skills

Quality assurance

Data analytics

Reporting

Pivot Tables

PowerPoint

Microsoft Excel

Call monitoring

Auditing

Attention to detail

Education

Bachelor’s Degree

Tools

PowerPoint

Job description

Accenture is seeking a QA-focused professional to join our Digital Inside Sales team in an in-office Atlanta, GA setting. You will execute and improve QA processes, monitor calls, and calibrate scoring with sales leaders to ensure consistent quality across teams.

The role emphasizes data-driven insights, actionable coaching inputs, and rigorous adherence to corporate standards while supporting onboarding and ongoing development of sales staff.