QA Analytics Lead - Inside Sales Ops

Accenture PLC; Atlanta (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Accenture is expanding its Digital Inside Sales team in Atlanta. The role focuses on quality assurance for the inside sales operation, designing QA scorecards and monitoring calls to drive improvements in conversion and customer experience.

It partners with Sales Leadership for coaching and remediation and tracks key performance metrics. The position is full-time in-office at our Atlanta, GA location, with a focus on maintaining adherence to corporate standards and regulatory requirements while

Qualifications

• 2+ years in quality assurance, data analytics, or reporting.
• Inside sales experience preferred.
• Strong Excel skills with advanced formulas.
• Excellent written and verbal communication.
• Familiarity with corporate policies and standards.
• Strong attention to detail and accuracy.

Responsibilities

• Execute QA within the inside sales operation to meet quality standards.
• Design and maintain QA scorecards and evaluation frameworks.
• Conduct call monitoring, deal reviews, and sales evaluations.
• Lead QA calibrations with Sales Managers and clients for consistency.
• Translate QA findings into actionable insights and improvements.
• Partner with Sales Leadership for coaching and remediation plans.
• Track quality metrics and report pass rates, defects, and trends.
• Ensure compliance with contractual and internal standards.
• Support onboarding and ramp by providing early feedback.
• Refine QA processes and governance to scale standards.

Skills

Quality assurance

Data Analytics

Reporting

Education

Bachelor's Degree

Tools

Pivot Tables

PowerPoint

Microsoft Excel

Job description

Accenture is expanding its Digital Inside Sales team in Atlanta. The role focuses on quality assurance for the inside sales operation, designing QA scorecards and monitoring calls to drive improvements in conversion and customer experience.

It partners with Sales Leadership for coaching and remediation and tracks key performance metrics. The position is full-time in-office at our Atlanta, GA location, with a focus on maintaining adherence to corporate standards and regulatory requirements while