QA Sales Senior Analyst

Accenture PLC; Atlanta (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Accenture is expanding its Digital Inside Sales team in Atlanta. The role focuses on quality assurance for the inside sales operation, designing QA scorecards and monitoring calls to drive improvements in conversion and customer experience.

It partners with Sales Leadership for coaching and remediation and tracks key performance metrics. The position is full-time in-office at our Atlanta, GA location, with a focus on maintaining adherence to corporate standards and regulatory requirements while

Qualifications

• 2+ years in quality assurance, data analytics, or reporting.
• Inside sales experience preferred.
• Strong Excel skills with advanced formulas.
• Excellent written and verbal communication.
• Familiarity with corporate policies and standards.
• Strong attention to detail and accuracy.

Responsibilities

• Execute QA within the inside sales operation to meet quality standards.
• Design and maintain QA scorecards and evaluation frameworks.
• Conduct call monitoring, deal reviews, and sales evaluations.
• Lead QA calibrations with Sales Managers and clients for consistency.
• Translate QA findings into actionable insights and improvements.
• Partner with Sales Leadership for coaching and remediation plans.
• Track quality metrics and report pass rates, defects, and trends.
• Ensure compliance with contractual and internal standards.
• Support onboarding and ramp by providing early feedback.
• Refine QA processes and governance to scale standards.

Skills

Quality assurance

Data Analytics

Reporting

Education

Bachelor's Degree

Tools

Pivot Tables

PowerPoint

Microsoft Excel

Job description

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Key responsibilities:

• Execute within the quality assurance program for the inside sales operation, ensuring adherence to defined sales quality standards, behaviors, and compliance requirements.
• Design, maintain, and continuously improve QA scorecards and evaluation frameworks aligned to the sales motion, client expectations, and business objectives.
• Conduct and oversee call monitoring, deal reviews, and sales interaction evaluations across sellers and teams to assess quality, effectiveness, and consistency.
• Lead QA calibrations with Sales Managers, Service Delivery Leads, and clients to ensure scoring consistency, alignment, and credibility of results.
• Translate QA findings into actionable insights, trends, and recommendations that drive measurable improvements in conversion, customer experience, and sales effectiveness.
• Partner with Sales Leadership and Learning & Development to deliver targeted coaching inputs, training recommendations, and remediation plans based on quality gaps.
• Track, analyze, and report quality performance metrics, including pass rates, defect trends, root cause analysis, and improvement outcomes.
• Ensure compliance with contractual, regulatory, and internal sales standards, escalating risks and quality issues proactively.
• Support new hire onboarding and ramp by validating quality readiness and providing early-stage feedback to sales leaders and trainers.
• Continuously refine QA processes, tooling, and governance to scale quality standards as the sales program evolves.

Basic Qualifications:

• Minimum of 2 years in Quality assurance, Data Analytics or Reporting

Preferred Qualifications

• Bachelor’s Degree
• Inside Sales Experience
• Experience with Pivot Tables and PowerPoint
• Proficiency in Microsoft Excel, advanced functions preferred
• Prior experience using call monitoring/ auditing
• Excellent written and verbal communication skills
• Experience with corporate policies and/or community standard
• Strong attention to detail, both written and verbal

This role is a full-time in office position going into our Atlanta, GA office.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/9/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

• California $26.39 to $72.31
• Colorado $26.39 to $62.45
• Connecticut $26.39 to $62.45
• District of Columbia $28.08 to $66.49
• Illinois $24.42 to $62.45
• Maine $22.45 to $53.22
• Maryland $26.39 to $62.45
• Massachusetts $26.39 to $66.49
• Minnesota $26.39 to $62.45
• New York $24.42 to $72.31
• New Jersey $28.08 to $72.31
• Ohio $24.42 to $57.84
• Virginia $24.42 to $66.49
• Washington $28.08 to $66.49

Requesting an Accommodation

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