Inside Sales & Procurement Specialist

Whitecap; Norcross (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

White Cap is seeking a detail-oriented professional to ensure accurate order processing, pricing, and procurement while delivering dependable service to customers. You will support associates and customers through transparent communication and teamwork, aiming for operational excellence.

The role emphasizes guiding junior staff, coordinating logistics for non-stock items, and maintaining thorough records. A background in inside sales or customer service with procurement knowledge is preferred.

Qualifications

• HS Diploma or GED strongly preferred; specialized training may be required.
• Generally 2–5 years of experience in area of responsibility.
• 1–2 years inside sales or customer service experience; procurement and logistics coordination.
• Strong organizational skills for handling multiple priorities.
• Proficient in order management systems and basic reporting tools; leadership abilities.

Responsibilities

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Ensures service commitments through proactive coordination and follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Guides and trains junior associates to promote teamwork and dependable performance.

Skills

Inside sales

Customer service

Order management systems

Procurement

Logistics coordination

Leadership mentoring

Education

HS Diploma or GED

Tools

Order management systems

Reporting tools

Job description

White Cap is seeking a detail-oriented professional to ensure accurate order processing, pricing, and procurement while delivering dependable service to customers. You will support associates and customers through transparent communication and teamwork, aiming for operational excellence.

The role emphasizes guiding junior staff, coordinating logistics for non-stock items, and maintaining thorough records. A background in inside sales or customer service with procurement knowledge is preferred.