Inside Sales Lead: Orders, Procurement & Customer Success

Whitecap; Mobile (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

White Cap seeks a detail‑oriented professional to ensure accurate order processing, pricing, and procurement while delivering dependable service to customers. You will support associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Responsibilities include processing orders across phone, email, text, and counter, managing basic pricing, coordinating non-stock procurement and logistics, and handling secure payments.

Qualifications

• HS Diploma or GED strongly preferred.
• Generally 2–5 years of experience in order processing, procurement, or related area.
• 1–2 years' inside sales or customer service experience.
• Proficient in order management systems and basic reporting tools.
• Ability to manage procurement processes and coordinate logistics.
• Strong organizational skills and leadership through mentoring.

Responsibilities

• Process orders across multiple channels with accuracy and timeliness.
• Manage basic pricing within guidelines to protect margins.
• Coordinate non-stock procurement and logistics to meet customer needs.
• Handle payments securely (credit card, check, cash).
• Identify stock products and suggest alternatives to meet requirements.
• Ensure service commitments with proactive coordination and follow-up.
• Maintain transaction records and procurement documents.
• Mentor junior associates to promote teamwork.

Skills

Inside sales

Customer service

Procurement

Logistics coordination

Leadership

Order management systems

Reporting tools

Education

HS Diploma or GED

Tools

CRM software

ERP systems

Reporting tools

Job description

White Cap seeks a detail‑oriented professional to ensure accurate order processing, pricing, and procurement while delivering dependable service to customers. You will support associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Responsibilities include processing orders across phone, email, text, and counter, managing basic pricing, coordinating non-stock procurement and logistics, and handling secure payments.