Inside Sales

Whitecap; Norcross (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

White Cap is seeking a detail-oriented professional to ensure accurate order processing, pricing, and procurement while delivering dependable service to customers. You will support associates and customers through transparent communication and teamwork, aiming for operational excellence.

The role emphasizes guiding junior staff, coordinating logistics for non-stock items, and maintaining thorough records. A background in inside sales or customer service with procurement knowledge is preferred.

Qualifications

• HS Diploma or GED strongly preferred; specialized training may be required.
• Generally 2–5 years of experience in area of responsibility.
• 1–2 years inside sales or customer service experience; procurement and logistics coordination.
• Strong organizational skills for handling multiple priorities.
• Proficient in order management systems and basic reporting tools; leadership abilities.

Responsibilities

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Ensures service commitments through proactive coordination and follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Guides and trains junior associates to promote teamwork and dependable performance.

Skills

Inside sales

Customer service

Order management systems

Procurement

Logistics coordination

Leadership mentoring

Education

HS Diploma or GED

Tools

Order management systems

Reporting tools

Job description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Major Tasks, Responsibilities and Key Accountabilities

Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery. Manages basic pricing within established guidelines to maintain margin goals. Coordinates non-stock procurement and logistics to meet customer needs. Handles payments securely, including credit card, check, and cash transactions. Identifies stock products and recommends comparable alternatives to support customer requirements. Ensures service commitments through proactive coordination and follow-up. Maintains accurate records and documentation for transactions and procurement activities. Guides and trains junior associates to promote teamwork and dependable performance.

Nature and Scope

Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

1 to 2 years' inside sales or customer service experience. Ability to manage procurement processes and coordinate logistics. Strong organizational skills for handling multiple priorities. Demonstrates leadership qualities through mentoring and guidance. Proficient in order management systems and basic reporting tools.

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.

For more information about White Cap, visit about.whitecap.com.