Inside Sales Lead: Pricing, Procurement & Customer Service

White Cap Supply Holdings, LLC.; Phoenix (AZ); Hybrid; USD 52,000 - 76,000; Full time

Job summary

White Cap Supply Holdings, LLC. seeks an experienced Inside Sales professional to drive order processing, pricing, and procurement with a focus on customer service.

You will support colleagues and customers through clear communication and teamwork, contributing to operational excellence. Responsibilities include managing multi-channel orders, coordinating procurement, handling payments, and mentoring peers.

Qualifications

• 3+ years of inside sales experience with demonstrated leadership capabilities.
• Advanced knowledge of pricing strategies and margin governance.
• Strong problem-solving and decision-making skills for complex issues.
• Ability to collaborate cross-functionally and influence operational improvements.

Responsibilities

• Processes orders across multiple channels with accuracy and timeliness.
• Manages pricing within guidelines to maintain margins.
• Coordinates non-stock procurement and logistics to meet needs.
• Handles secure payments (credit card, check, cash).
• Identifies stock products and suggests alternatives.
• Oversees service commitments and follows up on issues.
• Maintains records and documentation for transactions.
• Provides guidance on pricing strategies within frameworks.
• Mentors associates on best practices and processes.

Skills

Inside sales experience

Leadership

Problem solving

Collaboration

Coaching and development

Education

Technical certification or associate degree

Job description

White Cap Supply Holdings, LLC. seeks an experienced Inside Sales professional to drive order processing, pricing, and procurement with a focus on customer service.

You will support colleagues and customers through clear communication and teamwork, contributing to operational excellence. Responsibilities include managing multi-channel orders, coordinating procurement, handling payments, and mentoring peers.