Inside Sales Pro: Quotes, Orders & Customer Care

Foundation Building Materials; Columbus (OH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/ FSA plans

Voluntary Life and AD&D Insurance

Critical illness insurance

Legal Insurance Plan

Generous 401(k) with company match

Job summary

Foundation Building Materials (FBM) is hiring Inside Sales Professionals to build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you’ll be at the heart of our success.

Responsibilities include handling inquiries, generating accurate quotes, processing orders, and coordinating with sales reps and operations to ensure smooth delivery and showroom efficiency.

Qualifications

• High school diploma or equivalent required.
• 2+ years inside sales experience (incoming call preferred).
• Excellent verbal communication skills and telephone manner.
• Ability to juggle tasks and manage time to achieve outcomes.
• Familiarity with Windows operating systems.
• Warehouse work which includes forklift experience/training.

Responsibilities

• Maintain professional, courteous communication with customers before, during, and after sales.
• Provide product knowledge and generate accurate quotes and proposals.
• Assist walk-in customers and handle inquiries promptly.
• Drive profitable sales through effective selling, upselling, and cross-selling.
• Enter orders, pricing, and customer data into systems accurately.
• Respond to orders and quote requests via multiple channels.
• Collaborate with outside sales reps and internal teams to fulfill needs.
• Maintain stock levels, organize the showroom, and support inventories.
• Schedule inbound/outbound deliveries and manage logistics.
• Negotiate freight rates and manage inventory movement.
• Operate and balance the cash register daily.
• Use management software for billing, reporting, and tracking.
• Maintain up-to-date product knowledge and project documentation.
• Coordinate deliveries with Operations and purchase of special products.
• Attend required trainings and company meetings.

Skills

Inside Sales

Customer Service

Communication

Time Management

Relationship Building

Education

High School Diploma or GED

Sales Experience Preferred

Tools

Windows OS

Job description

Foundation Building Materials (FBM) is hiring Inside Sales Professionals to build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you’ll be at the heart of our success.

Responsibilities include handling inquiries, generating accurate quotes, processing orders, and coordinating with sales reps and operations to ensure smooth delivery and showroom efficiency.