Inside Sales — Building Materials Specialist

Foundation Building Materials; Peoria (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/ FSA plans

Voluntary Life and AD&D Insurance

Critical illness, Hospital Indemnity,

Job summary

Foundation Building Materials (FBM) is seeking an Inside Sales professional to build strong customer relationships and provide expert guidance from the front counter through tailored solutions. You will handle quotes, inquiries, and orders, while coordinating with sales reps and internal teams to meet customer needs.

The role emphasizes accurate data entry, showroom upkeep, and effective communication across channels to drive profitable sales and reflect FBM's commitment to service excellence.

Qualifications

• High school diploma or equivalent required.
• 2+ years inside sales experience (incoming call preferred).
• Excellent verbal communication skills and telephone manner.
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
• Familiarity with Windows operating systems.
• Warehouse work which includes forklift experience/training.
• Experience in inside sales, construction, or building materials is preferred.

Responsibilities

• Maintain professional, courteous communication with customers before, during, and after sales.
• Provide knowledge on products and generate accurate quotes and proposals.
• Assist walk-in customers and handle inquiries or complaints promptly.
• Drive profitable sales through effective selling, upselling, and cross-selling.
• Enter orders, pricing, and customer data into systems accurately.
• Respond to orders and quote requests via multiple channels (phone, email, fax, etc.).
• Collaborate with outside sales reps and internal teams to fulfill customer needs.
• Maintain stock levels, organize the showroom, and support physical inventories.
• Schedule and coordinate inbound/outbound deliveries and shipping logistics.
• Negotiate freight rates and manage inventory movement efficiently.
• Operate and balance the cash register and drawer daily using proper procedures.
• Utilize management software for billing, reporting, and project tracking.
• Maintain up-to-date product expertise.
• Manage documentation and order details for large or complex projects.
• Coordinate deliveries with Operations staff.
• Coordinate purchase and delivery of special products.
• Attend all required meetings and trainings.

Skills

Verbal communication

Telephone manners

Customer service

Attention to detail

Time management

Windows OS

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

Foundation Building Materials (FBM) is seeking an Inside Sales professional to build strong customer relationships and provide expert guidance from the front counter through tailored solutions. You will handle quotes, inquiries, and orders, while coordinating with sales reps and internal teams to meet customer needs.

The role emphasizes accurate data entry, showroom upkeep, and effective communication across channels to drive profitable sales and reflect FBM's commitment to service excellence.