Inside Sales Pro: Lead Gen & Appointments

Knapheide; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Knapheide in Cincinnati, OH is seeking a detail-oriented Inside Sales/BD Specialist to generate potential leads, qualify needs, and support the outside sales team. You will be the first contact for prospects: respond to inquiries, log interactions in the CRM, and nurture relationships with end users ranging from small businesses to large fleets.

This role emphasizes organization, customer focus, and timely follow-up, with responsibilities including scheduling appointments, managing lead sources,

Qualifications

• High school diploma or equivalent is required.
• 3+ years of experience in BDC, call center, inside sales, or customer service (automotive or commercial preferred).
• Strong phone and written communication skills.
• Ability to manage multiple leads and tasks simultaneously.
• Basic computer proficiency and experience with CRM systems.

Responsibilities

• Respond promptly to inbound phone calls, emails, website inquiries, and digital leads related to truck equipment and upfits.
• Make outbound follow-up calls to prospects, past customers, and leads generated by marketing campaigns.
• Qualify customer needs such as truck type, body requirements, application, usage, budget, and timeline.
• Accurately log all customer interactions in the CRM system.
• Schedule appointments for sales representatives with qualified prospects and confirm appointments.

Skills

Phone communication

Written communication

Multitasking

CRM systems

Education

High school diploma or equivalent

Tools

CRM software

Job description

Knapheide in Cincinnati, OH is seeking a detail-oriented Inside Sales/BD Specialist to generate potential leads, qualify needs, and support the outside sales team. You will be the first contact for prospects: respond to inquiries, log interactions in the CRM, and nurture relationships with end users ranging from small businesses to large fleets.

This role emphasizes organization, customer focus, and timely follow-up, with responsibilities including scheduling appointments, managing lead sources,