Inside Sales Pro: Grow Customers & Close More Deals

SPI - Specialty Products & Insulation; Stonecrest (GA); On-site; USD 18,000 - 41,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Vision

401(k) Matching

Paid Holidays and PTO

Tuition Reimbursement

Life & Disability Insurance

Employee Assistance Program

Job summary

SPI - Specialty Products & Insulation is seeking an Inside Sales Representative to grow existing accounts and acquire new customers while meeting monthly quotas. You will collaborate with outside sales and the broader team to deliver exceptional service and drive profitability.

Responsibilities include providing product and technical information, understanding customer needs, presenting pricing, processing orders, and maintaining CRM records in a fast-paced, team-driven environment with growth

Qualifications

• 18 years of age or older.
• Valid driver's license if operating a vehicle for company purposes.
• Minimum of one-year business-to-business sales experience.
• Strong presentation, communication, organization, multitasking, and time management skills.
• Solid problem-solving and consultative abilities.
• Ability to work in a fast-paced, team-based sales environment with minimal supervision.
• Proficient in MS Office Suite.

Responsibilities

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Proactively recommend alternate products based on cost, availability, or specifications to increase customer satisfaction and improve transaction profitability.
• Present price, credit, and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions such as orders, quotes, or returns over the phone.
• Provide accurate information regarding availability of in-stock items.
• Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
• Increase sales and average order size by means of cross-selling, up-selling, add‑on sales, and offering promotional sale items.
• Educate customers on features and benefits of products in order to improve product related sales and customer satisfaction.
• Monitor scheduled shipment dates to ensure timely delivery and expedite when necessary.
• Contact customers following sales to ensure ongoing customer satisfaction.
• Fill customer requests for catalogs, information, or samples.
• Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor trainings, and trade shows.
• Setup and maintain customer files within company CRM.
• Identify trends in customer satisfaction or dissatisfaction to ensure higher levels of service in future transaction.
• Communicate to the purchasing department unexpected increases or decreases in demand for products.
• Assist in scheduled physical inventory counts.
• Prepare and submits weekly call reports and monthly sales.
• Any other duty, task, or responsibilities as assigned.

Skills

B2B sales experience

Presentation skills

Communication skills

Organization

Multitasking

Time management

Problem-solving

Consultative approach

Education

Associate’s Degree preferred

Tools

MS Office Suite

Job description

SPI - Specialty Products & Insulation is seeking an Inside Sales Representative to grow existing accounts and acquire new customers while meeting monthly quotas. You will collaborate with outside sales and the broader team to deliver exceptional service and drive profitability.

Responsibilities include providing product and technical information, understanding customer needs, presenting pricing, processing orders, and maintaining CRM records in a fast-paced, team-driven environment with growth