Inside Sales Pro - Growth & Solutions Expert (Commission)

U.S.-Lumber-Grou; Joppatowne (MD); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Paid Time Off

Paid Holidays & Floating Holidays

Additional perks

Job summary

Specialty Building Products is growing its Inside Sales team and seeks a motivated, customer-focused professional to drive success for customers and the organization. You will build strong relationships, support sales growth, and contribute to a culture committed to excellence.

The Inside Sales Representative will deliver product expertise, respond to inquiries, process orders, and collaborate with Outside Sales to meet revenue and margin targets.

Qualifications

• 2+ years of sales, customer service, or inside sales experience.
• Building products, millwork, lumber, or construction industry experience preferred.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Outlook, Excel, and Word.
• Basic mathematical and analytical skills.
• Proven ability to build customer relationships and support sales growth.

Responsibilities

• Develop and maintain strong relationships with new and existing customers.
• Collaborate with Outside Sales partners to support strategic account growth initiatives for revenue and margin targets.
• Assist customers with product selection, order placement, quotes, and issue resolution.
• Recommend appropriate and/or additional products based on potential customer needs, including sharing awareness of new product offerings.
• Engage with customers regarding inquiries about products, pricing, availability, and delivery timelines in a timely manner.
• Manage customer follow-up activities to ensure satisfaction and identify additional business opportunities.
• Communicate shipping updates, anticipated delays, and order status information.
• Support digital platform sales by maintaining proficiency in customer-facing applications.
• Stay informed on industry and regional trends, competitor activity, and market developments within the building products sector.
• Maintain accurate customer information and sales documentation.
• Support team initiatives and contribute to a positive, collaborative work environment.

Skills

Inside Sales

Customer Service

Relationship Building

Multi-Tasking

Communication

Tools

Microsoft Outlook

Excel

Word

Job description

Specialty Building Products is growing its Inside Sales team and seeks a motivated, customer-focused professional to drive success for customers and the organization. You will build strong relationships, support sales growth, and contribute to a culture committed to excellence.

The Inside Sales Representative will deliver product expertise, respond to inquiries, process orders, and collaborate with Outside Sales to meet revenue and margin targets.