Inside Sales Pro: Lead Growth, HubSpot CRM & Support

Idi Insulation; Norton, Northern (MA, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Life and disability insurance

Employee assistance program

Job summary

Idi Insulation is seeking an Inside Sales Representative to drive regional revenue by managing inbound inquiries, qualifying leads, and supporting outside sales teams. You will maintain HubSpot records, develop opportunities, and coordinate with internal teams to meet customer needs.

Ideal candidates bring 2+ years in sales or customer support, familiarity with insulation products, and strong communication skills.

Qualifications

• 2+ years of sales, customer service, account support, or related experience.
• Experience in insulation, building materials, construction, or distribution industries (preferred).
• Experience using HubSpot or a similar CRM platform (preferred).
• Strong communication, organizational, and multitasking abilities.

Responsibilities

• Respond to inbound customer inquiries regarding products, pricing, availability, and order status.
• Manage and follow up on inbound leads in a timely manner.
• Qualify leads and identify sales opportunities.
• Handle orders and product inquiries for homeowners and one-time customers (1TCs).
• Provide customers with product recommendations and basic technical product information.
• Escalate larger opportunities and contractor accounts to the appropriate outside sales representative.
• Maintain accurate customer, prospect, and opportunity records in HubSpot.
• Create and manage opportunities within the CRM.
• Document customer interactions, sales activities, and follow-up actions.
• Ensure regional pipeline data remains accurate, complete, and current.
• Support adherence to CRM processes and standards across the sales team.
• Identify and develop new sales opportunities within the assigned territory.
• Conduct outbound prospecting through phone calls, email, and other outreach methods.
• Build and maintain prospect lists.
• Qualify prospective customers and schedule meetings or handoffs to outside sales representatives.
• Identify opportunities to grow business within existing customer accounts.
• Assist outside sales representatives with pricing, quotations, and account support.
• Coordinate with internal teams to support customer needs and sales initiatives.
• Develop knowledge of IDI products, applications, and market segments to effectively support customers and sales efforts.

Skills

Verbal communication

Written communication

Organization

Multitasking

Customer teamwork

Product knowledge (insulation)

Tools

HubSpot CRM

Microsoft Office

Job description

Idi Insulation is seeking an Inside Sales Representative to drive regional revenue by managing inbound inquiries, qualifying leads, and supporting outside sales teams. You will maintain HubSpot records, develop opportunities, and coordinate with internal teams to meet customer needs.

Ideal candidates bring 2+ years in sales or customer support, familiarity with insulation products, and strong communication skills.