Inside Sales Pro: Electrical Distribution Growth & Benefits

Southwire Company; Carrollton (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k with Matching

Family and Individual Insurance Packs

Paid Time Off & Paid Holidays

Long & Short-Term Disability

Supplemental Insurance Plans

Employee Assistance Program

Employee Referral Program

Tuition Reimbursement Programs

Advancement & Professional Growth

Job summary

Southwire Company, LLC is seeking an Inside Sales professional to support inbound and outbound sales efforts, applying knowledge of electrical products and customer needs. The role handles routine transactions, responds to inquiries, and helps the sales team meet revenue goals with proactive, professional service.

You will reference inventory and contract terms to determine pricing, enter orders and quotes, and pursue upsell opportunities while maintaining strong customer relationships and CRM

Qualifications

• Minimum Education Level: High School Diploma.
• Years of Experience: 2-4 years in a customer-facing sales support or inside sales role.
• Preferred Experience: 5-7 years in sales-focused environments and product knowledge.

Responsibilities

• Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms.
• Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions.
• Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities.
• Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues.
• Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting.
• Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed.
• Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary.
• Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs.
• Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices.
• Performs other duties as assigned and adheres to policies and standards.
• Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.

Skills

Customer Relationship Management

Negotiation

Order Entry

Positivity

Lead Generation

Relationship Building

Education

High School Diploma

Job description

Southwire Company, LLC is seeking an Inside Sales professional to support inbound and outbound sales efforts, applying knowledge of electrical products and customer needs. The role handles routine transactions, responds to inquiries, and helps the sales team meet revenue goals with proactive, professional service.

You will reference inventory and contract terms to determine pricing, enter orders and quotes, and pursue upsell opportunities while maintaining strong customer relationships and CRM