Inside Sales Pro — Building Materials & Customer Solutions

US LBM; Camp Hill (Cumberland County); On-site; USD 42,000 - 64,000; Full time

Job summary

PA Building Supply, a division of US LBM Holdings, LLC, is seeking an Inside Sales Representative to assist with new and existing customer sales and provide product support to outside sales representatives. This position involves quoting prices and product dimensions, both in person and over the phone.

The role includes obtaining orders, coordinating deliveries, managing stock levels, and maintaining strong customer relationships to drive sales and service quality.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in building material industry.
• 1-3 years of inside sales experience preferred.
• Strong interpersonal and written/oral communication skills.

Responsibilities

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Inside sales

Customer service

Product knowledge

Communication skills

Computer literacy

Cash handling

Education

High School Diploma or GED

Tools

Calculator

Cash register

Job description

PA Building Supply, a division of US LBM Holdings, LLC, is seeking an Inside Sales Representative to assist with new and existing customer sales and provide product support to outside sales representatives. This position involves quoting prices and product dimensions, both in person and over the phone.

The role includes obtaining orders, coordinating deliveries, managing stock levels, and maintaining strong customer relationships to drive sales and service quality.