Inside Sales Pro: Build Relationships & Grow

Waste Connections US, Inc.; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Long-term disability

Life insurance

401K retirement plan

Growth opportunities

Job summary

Waste Connections, Inc. in Charlotte, NC is seeking an Inside Sales Representative to build relationships with customers and grow with an industry leader.

You will handle inquiries by phone and email, coordinate new accounts, and work with internal teams to resolve issues while maintaining accurate records. A background in inside sales or customer service and proficiency with CRM tools such as Salesforce are preferred, with strong communication and organizational skills essential.

Qualifications

• Prior inside sales, customer service, or call center experience strongly preferred.
• Proficiency with CRM systems or sales tracking tools is a plus.
• Excellent communication skills, both verbal and written, with the ability to clearly explain products and services to customers.

Responsibilities

• Communicate effectively over email and phone with customers.
• Respond to customer inquiries via phone and email to resolve issues.
• Liaise with internal teams to determine service requirements, resolve issues, or complaints.
• Coordinate the setup and installation of new accounts.
• Create and close out work orders.
• Analyze account activity and suggest opportunities for service improvements to the customer.
• Maintain documentation per company policy and internal controls.
• Reconcile customer balances and perform customer audits.
• Understand customers’ aging balances and our local collections policy.

Skills

Excellent communication

CRM familiarity

Multitasking

Organizational skills

Independent work

Team collaboration

Outbound calls

Problem-solving

Tools

Salesforce

RMO

Job description

Waste Connections, Inc. in Charlotte, NC is seeking an Inside Sales Representative to build relationships with customers and grow with an industry leader.

You will handle inquiries by phone and email, coordinate new accounts, and work with internal teams to resolve issues while maintaining accurate records. A background in inside sales or customer service and proficiency with CRM tools such as Salesforce are preferred, with strong communication and organizational skills essential.