Inside Sales Representative

Waste Connections US, Inc.; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Long-term disability

Life insurance

401K retirement plan

Growth opportunities

Job summary

Waste Connections, Inc. in Charlotte, NC is seeking an Inside Sales Representative to build relationships with customers and grow with an industry leader.

You will handle inquiries by phone and email, coordinate new accounts, and work with internal teams to resolve issues while maintaining accurate records. A background in inside sales or customer service and proficiency with CRM tools such as Salesforce are preferred, with strong communication and organizational skills essential.

Qualifications

• Prior inside sales, customer service, or call center experience strongly preferred.
• Proficiency with CRM systems or sales tracking tools is a plus.
• Excellent communication skills, both verbal and written, with the ability to clearly explain products and services to customers.

Responsibilities

• Communicate effectively over email and phone with customers.
• Respond to customer inquiries via phone and email to resolve issues.
• Liaise with internal teams to determine service requirements, resolve issues, or complaints.
• Coordinate the setup and installation of new accounts.
• Create and close out work orders.
• Analyze account activity and suggest opportunities for service improvements to the customer.
• Maintain documentation per company policy and internal controls.
• Reconcile customer balances and perform customer audits.
• Understand customers’ aging balances and our local collections policy.

Skills

Excellent communication

CRM familiarity

Multitasking

Organizational skills

Independent work

Team collaboration

Outbound calls

Problem-solving

Tools

Salesforce

RMO

Job description

Waste Connections, Inc. is looking for an Inside Sales Representative to join our GROWING Charlotte, NC market area.

This role is perfect for a driven, customer-focused professional who wants to build relationships and grow with an industry leader!

DUTIES AND RESPONSIBILITIES:

• Communicate effectively over email and phone with customers.
• Respond to customer inquiries- via phone and email to resolve customer issues.
• Liaise with internal teams to determine service requirements, resolve issues, or complaints.
• Coordinate the setup and installation of new accounts.
• Creates and closes out work orders.
• Analyze accountancy activity and suggest opportunities for service improvements to the customer.
• Maintain appropriate documentation, per company policy and internal controls.
• Reconcile customer balances and perform customer audits.
• Understand customers’ aging balances and our local collections policy.

JOB REQUIREMENTS:

• Prior inside sales, customer service, or call center experience strongly preferred.
• Sufficient understanding of RMO and Salesforce, preferred.
• Excellent communication skills, both verbal and written, with the ability to clearly explain products and services to customers.
• Proficiency with Microsoft Word, Excel, and Outlook; experience working with CRM systems or sales tracking tools is a plus.
• Strong multitasking abilities and excellent organizational skills in a fast-paced, high-volume environment.
• Customer-focused mindset with strong problem-solving and follow-up skills.
• Ability to build rapport quickly and maintain positive, professional relationships with customers.
• Self-motivated with a strong work ethic and the ability to manage time effectively.
• Comfortable making outbound calls and handling inbound sales inquiries.
• Ability to work independently while also collaborating effectively with a team.
• Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical office setting.

Successful candidates are those who seek to thrive in an environment of operational excellence and accountability.

We offer excellent benefits including:

• medical
• dental
• vision
• flexible spending account
• long term disability
• life insurance
• 401K retirement
• unlimited opportunities to "Connect with Your Future"

#ACSales