Inside Sales & Order Management Specialist

DPR Construction; Kansas City (MO); On-site; USD 52,000 - 70,000; Full time

Job summary

DPR Construction in Warrenton, MO is seeking an Inside Sales Representative to manage customer inquiries, process quotes and orders, and oversee fulfillment to ensure accurate and timely service. The role serves as the primary internal contact for customers and collaborates with outside sales, branch leadership and internal support teams to drive revenue growth and satisfaction.

Ideal candidates have 3–5 years in inside sales or customer service, a high school diploma, and knowledge of

Qualifications

• Experience in inside sales or customer service within a sales operations context.
• Knowledge of product and service offerings to support revenue growth.
• Ability to collaborate with cross-functional teams to meet customer needs.

Responsibilities

• Manages customer interactions throughout the order lifecycle, including inquiries, quotes, order processing, fulfillment, and issue resolution.
• Creates and maintains accurate sales quotes, sales orders, invoices, and rental or re-rental contracts in accordance with established standards.
• Coordinates purchasing activities for inventory, drop-ship items, re-rented equipment, and site services in alignment with procurement guidelines.
• Supports inventory, equipment, and receiving activities by maintaining accurate records, following inventory control procedures, and resolving discrepancies.
• Collaborates with outside sales representatives and branch leadership to identify customer needs and recommend appropriate solutions.
• Leverages product and equipment knowledge to support customer decision-making and resolve service-related issues.
• Prioritizes daily tasks and manages time effectively to consistently meet service standards.

Skills

Inside sales

Customer service

Sales operations

Product knowledge

Education

High school diploma or equivalent

Job description

DPR Construction in Warrenton, MO is seeking an Inside Sales Representative to manage customer inquiries, process quotes and orders, and oversee fulfillment to ensure accurate and timely service. The role serves as the primary internal contact for customers and collaborates with outside sales, branch leadership and internal support teams to drive revenue growth and satisfaction.

Ideal candidates have 3–5 years in inside sales or customer service, a high school diploma, and knowledge of