Inside Sales & Operations Specialist – Building Materials

Beacon Roofing Supply, Inc; Boston (MA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health Care Benefits

Paid Time Off

Job summary

QXO, North America's leading insulation distributor and installer, is seeking an Inside Sales Support Specialist in Boston. You will provide operational and administrative support to the Outside Sales team and act as a liaison between customers, vendors, warehouse operations, shipping, purchasing, and internal departments to ensure accurate processing of orders, quotes, and project documentation.

You will collaborate with Sales, Operations, Inventory, Purchasing, and Customer Service teams

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in inside sales support, customer service, sales administration, order processing, or related roles.
• Experience within building materials, lumber, millwork, construction supply, manufacturing, or industrial distribution preferred.
• Product knowledge of construction materials, building products, and industry terminology preferred.
• Basic understanding of inventory management, purchasing, and order fulfillment processes.
• Experience using ERP, CRM, or business management software (BisTrack preferred).
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Responsibilities

• Provide day-to-day support to Outside Sales Representatives throughout the sales cycle.
• Prepare quotations, sales orders, purchase orders, and related sales documentation accurately and efficiently.
• Assist Outside Sales Representatives with customer requests, project updates, and account support.
• Support bid preparation, pricing requests, and product recommendations.
• Monitor customer orders to ensure timely processing and fulfillment.
• Develop and maintain product knowledge to support customers and sales personnel.
• Collaborate with Shipping, Receiving, Warehouse, Purchasing, Customer Service, Accounting, and Operations teams to support customer satisfaction.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Time management

Problem solving

Independent work

Microsoft Office

Blueprint reading

Education

High school diploma

Associate degree preferred

Tools

BisTrack

ERP/CRM software

Job description

QXO, North America's leading insulation distributor and installer, is seeking an Inside Sales Support Specialist in Boston. You will provide operational and administrative support to the Outside Sales team and act as a liaison between customers, vendors, warehouse operations, shipping, purchasing, and internal departments to ensure accurate processing of orders, quotes, and project documentation.

You will collaborate with Sales, Operations, Inventory, Purchasing, and Customer Service teams