Inside Sales Manager: Lead a High-Impact Team (Onsite, FL)

MASA; Fort Lauderdale (FL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Disability Insurance

Life Insurance

MASA Membership

Job summary

MASA in Fort Lauderdale is seeking an Inside Sales Manager to lead the daily operations of the inside sales team. You will drive a metrics-driven, people-centric approach to coach and motivate the team to increase sales, improve conversion rates, and grow company revenue.

Reporting to the Inside Sales Director, you will set goals, monitor performance, maintain product knowledge, and implement improvements to sales procedures.

Qualifications

• 10+ years of overall sales experience
• 5+ years of sales leadership experience
• Proven sales track record as an individual contributor and team leader
• Strong interpersonal and leadership skills
• Thorough knowledge of D2C sales processes, lead generation, and marketing
• Experience using CRM software, dashboards, and visualization tools

Responsibilities

• Manage an inside sales team making outbound telesales calls to leads for our insurance/membership products.
• Monitor agent performance and provide coaching and development cadence for training and evaluation.
• Develop, foster, and maintain a culture of open and consistent communication.
• Set and track sales goals and KPIs; lead the team to meet and exceed expectations.
• Maintain thorough, up-to-date knowledge of MASA’s products and services.
• Recommend improvements to current sales procedures to increase sales and retain team members.
• Serve as liaison between the inside sales team, other departments, and upper management.
• Document and report on agents' past performance, progress, and opportunities for improvement.
• Address and resolve client escalation calls and requests.
• Interview, hire, and train agents; continue development of agent training program.

Skills

Sales leadership

Coaching

CRM familiarity

Lead generation

Performance metrics

Tools

CRM software

Dashboards

Visualization tools

Job description

MASA in Fort Lauderdale is seeking an Inside Sales Manager to lead the daily operations of the inside sales team. You will drive a metrics-driven, people-centric approach to coach and motivate the team to increase sales, improve conversion rates, and grow company revenue.

Reporting to the Inside Sales Director, you will set goals, monitor performance, maintain product knowledge, and implement improvements to sales procedures.