Sales Operations Manager: Scale Growth & Optimize Revenue

MASA; Florida; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Disability insurance

Life insurance

MASA membership

Job summary

MASA is seeking a Sales Operations Manager for its Greater Fort Lauderdale, FL area hybrid role. You will own the systems, processes, and insights powering MASA's expanding supplemental insurance business, supporting inside sales, seminars, and new distribution channels.

You will collaborate with Sales Leadership, Marketing, Finance, Technology, and Compliance to translate strategy into execution, while engaging carrier partners to drive scalable growth and regulatory compliance.

Qualifications

• Bachelor's degree in Business, Finance, Operations, Insurance, or related field, or equivalent experience.
• Experience in insurance or regulated industries and familiarity with seminar-based or call center sales models preferred.
• 5+ years in sales operations, revenue operations, or business operations within a performance-driven environment.
• Strong understanding of sales compensation structures and analytics.
• Experience with CRM systems and sales technology with emphasis on data accuracy.
• Advanced proficiency in Microsoft Excel and strong Office Suite skills.

Responsibilities

• Build, document, and optimize scalable sales processes across multiple supplemental insurance channels.
• Manage sales compensation programs, including commission structures, incentive plans, payout validation, and modeling.
• Oversee CRM systems and sales technology platforms, ensuring data integrity, system adoption, workflow configuration, and reporting capabilities.
• Develop and maintain sales dashboards and performance metrics, including revenue, conversion rates, productivity, and cost efficiency.
• Support forecasting and budgeting through pipeline analysis, historical trends, and operational insights to improve accuracy and decision-making.
• Provide operational sales support and deal desk oversight while partnering with Compliance, Legal, and carriers to ensure regulatory adherence.

Skills

Sales operations

CRM systems

Forecasting

Data analytics

Excel

Education

Bachelor's degree

Tools

CRM platforms

Microsoft Excel

Job description

MASA is seeking a Sales Operations Manager for its Greater Fort Lauderdale, FL area hybrid role. You will own the systems, processes, and insights powering MASA's expanding supplemental insurance business, supporting inside sales, seminars, and new distribution channels.

You will collaborate with Sales Leadership, Marketing, Finance, Technology, and Compliance to translate strategy into execution, while engaging carrier partners to drive scalable growth and regulatory compliance.