Inside Sales Manager

MASA; Fort Lauderdale (FL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Disability Insurance

Life Insurance

MASA Membership

Job summary

MASA in Fort Lauderdale is seeking an Inside Sales Manager to lead the daily operations of the inside sales team. You will drive a metrics-driven, people-centric approach to coach and motivate the team to increase sales, improve conversion rates, and grow company revenue.

Reporting to the Inside Sales Director, you will set goals, monitor performance, maintain product knowledge, and implement improvements to sales procedures.

Qualifications

• 10+ years of overall sales experience
• 5+ years of sales leadership experience
• Proven sales track record as an individual contributor and team leader
• Strong interpersonal and leadership skills
• Thorough knowledge of D2C sales processes, lead generation, and marketing
• Experience using CRM software, dashboards, and visualization tools

Responsibilities

• Manage an inside sales team making outbound telesales calls to leads for our insurance/membership products.
• Monitor agent performance and provide coaching and development cadence for training and evaluation.
• Develop, foster, and maintain a culture of open and consistent communication.
• Set and track sales goals and KPIs; lead the team to meet and exceed expectations.
• Maintain thorough, up-to-date knowledge of MASA’s products and services.
• Recommend improvements to current sales procedures to increase sales and retain team members.
• Serve as liaison between the inside sales team, other departments, and upper management.
• Document and report on agents' past performance, progress, and opportunities for improvement.
• Address and resolve client escalation calls and requests.
• Interview, hire, and train agents; continue development of agent training program.

Skills

Sales leadership

Coaching

CRM familiarity

Lead generation

Performance metrics

Tools

CRM software

Dashboards

Visualization tools

Job description

Description

This is a full-time, on-site position based in Fort Lauderdale, Florida

Annual Compensation: The salary range for the role is $90,000 - $100,000 per year, plus variable for a total on-target earnings (OTE) of $140,000-$150,000.

As our new Inside Sales Manager, you'll directly oversee the daily operation of the inside sales team. We’ll count on you to utilize a metrics-driven and people-centric approach to develop, coach, and motivate the team to increase sales, improve conversion rates, and drive company revenue.

About Us

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masaaccess.com

What You Will Do

Reporting to our Inside Sales Director, you will:

• Manage an inside sales team making outbound telesales calls to digitally generated leads for our insurance/membership products.
• Monitor agent performance and provide a structured coaching and development cadence for ongoing training and evaluation.
• Develop, foster, and maintain a culture of open and consistent communication.
• Set and track sales goals and KPIs. Lead the team to meet and exceed expectations.
• Maintain thorough, up-to-date knowledge of MASA’s products and services.
• Recommend improvements to current sales procedures to increase sales and retain team members to have long and prosperous careers at our company.
• Serve as liaison between the inside sales team, other departments, and upper management.
• Document and report on agents' past performance, progress, and opportunities for further improvement.
• Address and resolve client escalation calls and requests.
• Interview, hire, and train agents. Continue development of agent training program.

What We Need From You

• 10+ years of overall sales experience, preferably for B2C products and services with a one-call close sales process.
• 5+ years of sales leadership experience as an inside sales manager, call center manager, floor sales manager, or similar job title.
• Proven sales track record as an individual contributor and team leader. Ambitious and motivated to exceed sales goals.
• Strong interpersonal and leadership skills to coach and motivate diverse teams.
• Thorough knowledge of the direct-to-consumer (D2C) sales processes, lead generation, and marketing.
• Experience using CRM software, dashboards, and other visualization tools to monitor the sales teams’ real-time performance and make necessary adjustments.

What We Will Provide You

• Competitive base salary, variable compensation, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company-paid short-term disability, long-term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
• An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

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