Inside Sales Manager - Lead & Grow (On-Site, Fort Lauderdale)

MASA Global; Fort Lauderdale (FL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive benefits (medical,Dental

401(k) with company match

Paid time off

Disability and life insurance

MASA membership

Job summary

MASA Global in Fort Lauderdale, FL is seeking an experienced Inside Sales Manager to oversee the daily operation of the inside sales team. You will drive a metrics-driven, people-centric approach to coaching, developing, and motivating the team to increase sales and improve conversion rates.

The role reports to the Inside Sales Director and requires a track record of leading B2C sales, strong CRM skills, and the ability to set and monitor KPIs.

Qualifications

• 10+ years of overall sales experience, preferably for B2C products and services with a one-call close sales process.
• 5+ years of sales leadership experience as an inside sales manager, call center manager, floor sales manager, or similar job title.
• Proven sales track record as an individual contributor and team leader. Ambitious and motivated to exceed sales goals.
• Strong interpersonal and leadership skills to coach and motivate diverse teams.
• Thorough knowledge of the direct-to-consumer (D2C) sales processes, lead generation, and marketing.
• Experience using CRM software, dashboards, and other visualization tools to monitor the sales teams’ real-time performance and make necessary adjustments.

Responsibilities

• Manage an inside sales team making outbound telesales calls to digitally generated leads for our insurance/membership products.
• Monitor agent performance and provide a structured coaching and development cadence for ongoing training and evaluation.
• Develop, foster, and maintain a culture of open and consistent communication.
• Set and track sales goals and KPIs. Lead the team to meet and exceed expectations.
• Maintain thorough, up-to-date knowledge of MASA’s products and services.
• Recommend improvements to current sales procedures to increase sales and retain team members to have long and prosperous careers at our company.
• Serve as liaison between the inside sales team, other departments, and upper management.
• Document and report on agents' past performance, progress, and opportunities for further improvement.
• Address and resolve client escalation calls and requests.
• Interview, hire, and train agents. Continue development of agent training program.

Skills

Sales leadership

Coaching

CRM experience

Leadership

Tools

CRM software

Dashboards

Job description

MASA Global in Fort Lauderdale, FL is seeking an experienced Inside Sales Manager to oversee the daily operation of the inside sales team. You will drive a metrics-driven, people-centric approach to coaching, developing, and motivating the team to increase sales and improve conversion rates.

The role reports to the Inside Sales Director and requires a track record of leading B2C sales, strong CRM skills, and the ability to set and monitor KPIs.