Inside Sales Leader: Growth & Customer Excellence

Rexel Group; Maryland; On-site; USD 97,000 - 121,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K with Employer Match

Paid vacation and sick time

Job summary

Rexel USA, Sparks, MD, is seeking an Inside Sales Manager to lead and grow an inside sales team, improve customer experience, and drive revenue growth. You will collaborate with suppliers and field sales, manage quotes and orders, and adopt Rexel digital tools to optimize operations and profitability.

The role emphasizes leadership, proactive sales execution, and relationship-building, with a focus on customer retention and branch financial performance in a fast-paced environment.

Qualifications

• 5+ years of experience in sales.
• Leadership experience managing or developing sales teams preferred.
• Experience managing branch financial performance, including credit, expenses, and basic P&L metrics preferred.
• High School or GED - Required
• 4 Year / Bachelor’s Degree - Preferred

Responsibilities

• Lead, coach, and develop an inside sales team to achieve sales, service, and performance objectives.
• Drive proactive sales activities that increase account penetration, strengthen customer relationships, and grow profitable revenue.
• Manage branch or sales office financial performance, including credit administration, expense control, productivity, and other key P&L metrics.
• Partner with internal stakeholders, suppliers, and outside sales teams to support customer growth, pursue opportunities, and resolve customer issues.
• Guide the team in identifying customer needs, preparing quotes, processing orders, and ensuring follow-through through completion.
• Monitor order accuracy, responsiveness, service levels, and other operational metrics to deliver an excellent customer experience.
• Promote the adoption of company tools, systems, and digital resources that improve efficiency, sales effectiveness, and the customer experience.
• Foster a collaborative, accountable, and customer-focused team culture that supports continuous improvement and profitable growth.
• Other duties as assigned

Skills

Leadership

Sales

Customer service

Relationship building

Communication

Organization

Problem solving

Analytics

Education

High School or GED

Bachelor’s degree

Tools

CRM

ERP/order-entry

E-commerce

Job description

Rexel USA, Sparks, MD, is seeking an Inside Sales Manager to lead and grow an inside sales team, improve customer experience, and drive revenue growth. You will collaborate with suppliers and field sales, manage quotes and orders, and adopt Rexel digital tools to optimize operations and profitability.

The role emphasizes leadership, proactive sales execution, and relationship-building, with a focus on customer retention and branch financial performance in a fast-paced environment.