Inside Sales III

WCM White Cap Management LLC; Indianapolis (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

White Cap is seeking a qualified professional to support order processing, pricing, and procurement, delivering dependable service to customers. The role emphasizes accurate transactions, cross-functional collaboration, and a commitment to operational excellence.

The candidate will guide pricing strategies, mentor associates, and ensure records are maintained for all procurement activities, while coordinating with customers and internal teams to meet needs.

Qualifications

• 5-7 years of experience in a related area of responsibility.
• Technical certification or associate degree may be required in some areas.

Responsibilities

• Processes orders across channels (phone, email, text, counter) with accuracy and timely service.
• Manages basic pricing within guidelines to maintain margins.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely (credit card, check, cash).
• Identifies stock products and suggests alternatives to meet requirements.
• Oversees service commitments and follows up on escalated issues.
• Maintains records and documentation for transactions and procurement.
• Provides guidance on pricing strategies within established frameworks.
• Mentors associates on best practices and processes.

Skills

Inside sales

Pricing

Procurement

Leadership

Education

Technical certification or associate degree

Job description

Job Summary

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Major Tasks, Responsibilities and Key Accountabilities

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Oversees service commitments and escalated customer issues with relentless follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Provides advanced guidance on pricing strategies within established frameworks.
• Mentors associates on best practices and operational processes.

Nature and Scope

May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees´ professional development but does not have hiring/firing authority.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.

Education and Experience

Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Preferred Qualifications

• 3+ years of inside sales experience with demonstrated leadership capabilities.
• Advanced knowledge of pricing strategies and margin governance.
• Strong problem-solving and decision-making skills for complex issues.
• Ability to collaborate cross-functionally and influence operational improvements.
• Skilled in coaching and developing associates for performance and growth.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you. White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets. White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers. For more information about White Cap, visit about.whitecap.com.