Inside Sales & Lead Gen Specialist

Ivoclar; Town of Amherst (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Ivoclar, based in Amherst, NY, is seeking a Sales Development Representative (Inside Sales) to drive lead generation, qualify prospects, and support customer retention from an Amherst base. The role offers on-site work in a fast-paced, collaborative environment with cutting-edge tools.

The position emphasizes outbound prospecting, CRM discipline, and close collaboration with Field Sales to convert opportunities into revenue.

Qualifications

• 2+ years of experience in sales support, sales operations, or administrative coordination (preferably in a technical or B2B environment).
• Bachelor's degree in business, Marketing, Communications, or related field (preferred but not mandatory).
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Excel, PowerPoint, and Google Workspace.
• Collaborative mindset and a service-oriented attitude.

Responsibilities

• Lead Qualification & Conversion: Identify and qualify Marketing and Academy leads within your territory. Convert leads into opportunities, and pass them to our Field Sales team.
• CRM & Communication Tools: Maintain accurate records of customer interactions, and make calls and texts with customers, dental practices, and internal sales teams.
• Customer Support: Follow up with customers to secure reorders. Collaborate with Sales Representatives and use Business Intelligence tools to identify targets.
• Prospecting: Proactively reach out to dental practices to uncover new business opportunities and expand our customer base.

Skills

Sales support

Lead qualification

CRM management

Communication

Education

Bachelor's degree

Job description

Ivoclar, based in Amherst, NY, is seeking a Sales Development Representative (Inside Sales) to drive lead generation, qualify prospects, and support customer retention from an Amherst base. The role offers on-site work in a fast-paced, collaborative environment with cutting-edge tools.

The position emphasizes outbound prospecting, CRM discipline, and close collaboration with Field Sales to convert opportunities into revenue.