Part-Time Dental Tech Support & Order Specialist

Ivoclar; Audubon Industrial Park (NY); Sur place; USD 28 000 - 29 000; Temps partiel

Résumé du poste

Ivoclar is seeking a Customer Service Associate to join our technical team in Amherst, NY. This part-time role (30 hours/week) will serve as the first point of contact for customer inquiries, handling orders, product information, logistics and account management.

Responsibilities include order processing, assisting lab customers with product usage, coordinating literature requests, and supporting Sales teams. A background in dental services or a dental degree is advantageous.

Qualifications

• Previous customer service experience required. Experience in a product related environment preferred.
• Strong communication, telephone, computer and data entry skills required
• Ability to work independently, prioritize and multitask in a dynamic environment
• Dental Degree or background a plus

Responsabilités

• Answer incoming telephone calls, transfer calls when necessary
• Provide customer needs determination and assist customers with their orders
• Provide customer with navigating assistance with Ivoclar.com
• Assist lab customers with product usage and offer technical resolution via E-mail and phone
• Prepare and enter customer orders. Coordinate literature requests when necessary
• Provide support to Technical Field Sales and Inside Sales Account Managers by responding to product and/or literature requests
• Issue credit and rebills for the lab business when needed
• Provide customer assistance in tracking packages, locating or replacing orders
• Maintain working knowledge of all relevant ERP procedures
• Perform other clerical/administrative duties or assist in special projects as assigned by the Customer Service Management team

Connaissances

Customer service

Communication skills

Data entry

Multitasking

Formation

Dental Degree

Dental background

Description du poste

Ivoclar is seeking a Customer Service Associate to join our technical team in Amherst, NY. This part-time role (30 hours/week) will serve as the first point of contact for customer inquiries, handling orders, product information, logistics and account management.

Responsibilities include order processing, assisting lab customers with product usage, coordinating literature requests, and supporting Sales teams. A background in dental services or a dental degree is advantageous.