Inside Sales: Lead Qualification & Customer Growth

Ivoclar NA; Town of Amherst (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Ivoclar NA in Amherst, NY, seeks a Sales Development Representative (Inside Sales) to drive lead generation, qualify prospects, and support dental practices to grow revenue and loyalty. The internal title is Sales Development Coordinator.

The role emphasizes proactive outreach, CRM activity, and collaboration with Field Sales; starts at $23.00/hour, with final compensation discussed in interviews. You will help convert leads, nurture relationships, and contribute to customer satisfaction using

Qualifications

• 2+ years of experience in sales support, sales operations, or administrative coordination (preferably in a technical or B2B environment).
• Bachelor's degree in business, Marketing, Communications, or related field (preferred but not mandatory).
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Excel, PowerPoint, and Google Workspace.
• Collaborative mindset and a service-oriented attitude.

Responsibilities

• Lead Qualification & Conversion: Identify and qualify Marketing and Academy leads within your territory. Convert leads into opportunities, and pass them to our Field Sales team.
• CRM & Communication Tools: Maintain accurate records of customer interactions, and make calls and texts with customers, dental practices, and internal sales teams.
• Customer Support: Follow up with customers to secure reorders. Collaborate with Sales Representatives and use Business Intelligence tools to identify targets.
• Prospecting: Proactively reach out to dental practices to uncover new business opportunities and expand our customer base.

Skills

Communication

Organizational skills

Team collaboration

Education

Bachelor's degree in business/Marketing/Communications

Tools

Excel

PowerPoint

Google Workspace

Job description

Ivoclar NA in Amherst, NY, seeks a Sales Development Representative (Inside Sales) to drive lead generation, qualify prospects, and support dental practices to grow revenue and loyalty. The internal title is Sales Development Coordinator.

The role emphasizes proactive outreach, CRM activity, and collaboration with Field Sales; starts at $23.00/hour, with final compensation discussed in interviews. You will help convert leads, nurture relationships, and contribute to customer satisfaction using