Sales Development Representative (Inside Sales)

Ivoclar NA; Town of Amherst (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Ivoclar NA is seeking a Sales Development Coordinator based in Amherst, NY. You will drive lead generation, qualify prospects, nurture relationships, and support current customers to enhance satisfaction and loyalty.

In this role, you will coordinate CRM activities, reach out to dental practices, and pass qualified leads to Field Sales. A proactive communicator is essential to grow revenue and retention in a collaborative team environment.

Qualifications

• 2+ years of experience in sales support, sales operations, or administrative coordination in a tech/B2B environment.

Responsibilities

• Identify and qualify Marketing and Academy leads within the territory and convert them into opportunities for the Field Sales team.

Skills

Lead qualification

Sales support

Communication

Organizational skills

Excel

PowerPoint

Google Workspace

Team collaboration

Education

Bachelor's degree in Business

Tools

SAP

NetSuite

Job description

Location: Position to be based in Amherst, NY The rate for this position starts at $23.00/hour, depending on experience, qualifications and location. Final compensation will be determined during the interview process.

Ivoclar is seeking a dynamic Sales Development Coordinator to join our team, who is a proactive communicator with a passion for driving business growth. In this pivotal role, you’ll be the engine behind our lead generation efforts; qualifying prospects, nurturing relationships, and supporting existing customers to ensure satisfaction and loyalty.

This is more than just a sales support role, it's a chance to make a measurable impact on revenue and customer retention while working with cutting‑edge tools and a collaborative team.

Please Note: The internal title for this position is Sales Development Coordinator

Key Responsibilities

• Lead Qualification & Conversion: Identify and qualify Marketing and Academy leads within your territory. Convert leads into opportunities, and pass them to our Field Sales team.
• CRM & Communication Tools: Maintain accurate records of customer interactions, and make calls and texts with customers, dental practices, and internal sales teams.
• Customer Support: Follow up with customers to secure reorders. Collaborate with Sales Representatives and use Business Intelligence tools to identify targets.
• Prospecting: Proactively reach out to dental practices to uncover new business opportunities and expand our customer base.

Your Qualifications

• 2+ years of experience in sales support, sales operations, or administrative coordination (preferably in a technical or B2B environment)
• Bachelor's degree in business, Marketing, Communications, or related field (preferred but not mandatory).
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Excel, PowerPoint, and Google Workspace.
• Collaborative mindset and a service-oriented attitude.

Bonus Skills

• Experience with order entry/ERP systems (e.g., SAP, NetSuite).
• Familiarity with technical products or solutions-based selling.
• Prior experience in lead qualification or sales development.

Let's achieve our goal together.

If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long‑term perspective, we know that it is our around 3600 employees that are the key to our success. Let's achieve our goal together: Making people smile.

Ivoclar is committed to Equal Employment Opportunity and Affi... Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.

Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-based visa sponsorship now or in the future.