Inside Sales - Family Service Advisor

Catholic Funeral & Cemetery Services; Los Altos (CA); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

Retirement benefits

Paid time off

Job summary

Alba Ministries seeks a Family Service Advisor at Gate of Heaven Cemetery in Los Altos, CA. You will guide grieving families through funeral options and the Order of Christian Funerals, offering compassionate, consultative support from intake to arrangements.

This faith-filled role emphasizes accompaniment first, professional growth, and teamwork within a diocesan ministry that serves with care. Ideal candidates bring leadership experience, budgeting acumen, clear communication, and comfort with

Qualifications

• 4-5 years of leadership experience.
• Strong budgeting, forecasting and financial reporting skills.
• Warm, clear communication, written and verbal.
• Experience coaching direct reports and motivating teams to achieve results.
• Ability to oversee multiple functions with excellence.

Responsibilities

• Oversee performance-based team members and lead their development.
• Represent and lead an organization rooted in Catholic values.
• Meet or exceed goals through strategic planning and financial oversight.
• Support families throughout the full arc of the funeral and cemetery process.

Skills

Leadership experience

Budgeting & forecasting

Communication skills

Coaching

Team development

Job description

Diocese of San Jose Catholic Cemeteries

Location: Gate of Heaven Cemetery

22555 Cristo Rey Dr, Los Altos, CA 94024

Do you want your sales skills to serve something bigger than a quota? Tired of dog-eat-dog sales floors, tricks, and manufactured urgency? Ready for work that is more than a job, and more like a calling? In the Family Service Advisor role you will…

• Live your faith, not just clock in. Join an organization built on Catholic values, where you're seen as a missionary disciple — someone placed at the threshold where human grief meets divine mercy.
• Guide families, don't just sell to them. Through consultative, relationship-driven conversations, you'll walk families through the Order of Christian Funerals and their options — accompaniment first, arrangement second.
• Own your success. You're never doing it alone. Work autonomously and build your own path forward, backed by a team that forms and sustains you along the way.
• No two days the same, because no two family experiences are the same. From arrangement meetings to committals to parish outreach, you'll be present across the full arc of a family's journey, in a dynamic, fast-paced role.

Compensation and Benefits

• $43,888 base salary and uncapped commission
  • Additional bonus opportunities
• Full benefits package including:
  • Full benefit package through the Archdiocese of Milwaukee
  • Retirement benefits
• Paid time off

Get to know us…

Alba means dawn: the hour when grief gives way to hope. Alba is a Catholic apostolate that partners with dioceses to accompany families through grief with the Church’s hope in the Resurrection. For more than 20 years, we have cared for sacred ground and strengthened diocesan funeral and cemetery ministry, bringing operational excellence and a ministry mindset together.

Every member of our team serves inside that mission. We offer a faith-filled community and the tools to help you grow in your role and in service to families.

Our work is grounded in our Core Values: Share the Journey, Serve with Care, and Make It Happen.

Learn more atalbaministries.org.

In every diocese we serve, the local Catholic cemeteries and funeral homes keep their own names and are known as an Alba Ministry. Alba was formerly Catholic Funeral and Cemetery Services (CFCS).

We’re looking for someone with…

• 4-5 years of leadership experience, ideally overseeingperformance based team members
• An interest in representing and leading an organization rooted in Catholic values
• A proven record of developing teams and meeting or exceeding goals
• Experience coaching direct reports and motivating teams to achieve results
• Strong budgeting, forecasting, and financial reporting skills
• The ability to oversee multiple functions with excellence
• Warm, clear communication, written and verbal
• Comfort with software and technology