Inside Sales (Family Service Advisor)

Alba Ministries; Hayward (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Uncapped commission

Monthly bonus opportunities

Medical & dental coverage

Retirement plans

Life insurance

Disability coverage

Job summary

Alba Ministries in Hayward, CA is seeking a Family Service Advisor to guide families through funeral planning with compassion and faith-based guidance. The role blends consultative sales with ministry, offering a base salary plus uncapped commission and monthly bonuses.

You will work in a Catholic environment, supporting families through arrangements and parish outreach, with opportunities for growth in a faith-filled team. A valid driver's license and tech proficiency are required.

Qualifications

• 2-4 years of sales experience with face-to-face customer contact.
• Interest in working in a Catholic environment; all faiths welcome.
• Excellent interpersonal and communication skills.
• Strong organization and time management skills.
• Bilingual Spanish is a plus.

Responsibilities

• Live your faith and engage as a missionary in a cemetery ministry.
• Guide families through consultative conversations, focusing on accompaniment first.
• Own your success with autonomy and team support.
• Be present across the full arc of a family's journey, from meetings to outreach.

Skills

Sales experience

Interpersonal skills

Time management

Bilingual Spanish

Communication skills

Driver's license

Tech proficiency

Job description

Diocese of Oakland Catholic Cemeteries

Holy Sepulchre Cemetery & Funeral Center
26320 Mission Blvd, Hayward, CA 94544

In the Family Service Advisor role you will…

• Live your faith, not just clock in. Join an organization built on Catholic values, where you're seen as a missionary disciple — someone placed at the threshold where human grief meets divine mercy
• Guide families, don't just sell to them. Through consultative, relationship-driven conversations, you'll walk families through the Order of Christian Funerals and their options — accompaniment first, arrangement second
• Own your success. You're never doing it alone. Work autonomously and build your own path forward, backed by a team that forms and sustains you along the way
• Find no two days the same, because no two family experiences are the same. From arrangement meetings to committals to parish outreach, you'll be present across the full arc of a family's journey, in a dynamic, fast-paced role

Compensation And Benefits

• Base Salary of $50,000
• Uncapped Commission
• Monthly bonus opportunities
• Additional benefits designed to support you and your family's health, security, and future
  • Medical Coverage – Choose from Blue Shield of California (PPO/EPO) or Kaiser Permanente (EPO) plans
  • Dental & Vision Coverage
  • Retirement Plans
  • Life Insurance
  • Short-and Long-Term Disability Coverage

Alba means dawn: the hour when grief gives way to hope. Alba is a Catholic apostolate that partners with dioceses to accompany families through grief with the Church’s hope in the Resurrection. For more than 20 years, we have cared for sacred ground and strengthened diocesan funeral and cemetery ministry, bringing operational excellence and a ministry mindset together.

Every member of our team serves inside that mission. We offer a faith-filled community and the tools to help you grow in your role and in service to families.

Our work is grounded in our Core Values: Share the Journey, Serve with Care, and Make It Happen.

Learn more at albaministries.org.

In every diocese we serve, the local Catholic cemeteries and funeral homes keep their own names and are known as an Alba Ministry. Alba was formerly Catholic Funeral and Cemetery Services (CFCS).

We're looking for someone with…

• 2-4 years working in a sales environment having face-to-face contact with the customer
• Interest in working in a Catholic environment. This is about calling, not checkboxes. All faiths and backgrounds welcome — what we need is a heart that's genuinely drawn to this mission
• Excellent interpersonal and communication skills, displaying compassionate care, both in person and on the telephone
• Strong organization and excellent time management skills
• Bilingual Spanish language skills are a plus (verbal, and written)
• Proficient computers, software, and technology aptitude
• Valid Driver's License