Inside Sales & Customer Success Leader

Motion Industries (MOT); Tampa (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Motion Industries in Tampa, FL, seeks a Customer Service Manager to lead a team of 10+ direct reports. You will hire, train, coach, and align procedures with ISO quality guidelines to meet customer needs via email, phone, and the ecommerce portal.

You will drive sales and service goals by standardizing policies, monitoring performance, and guiding pricing approvals while serving as the web portal SME for internal and external users.

Qualifications

• Bachelor's degree and 5+ years of related experience.
• Proficient with Microsoft Office and data analysis.

Responsibilities

• Hire, develop, and manage direct reports.
• Coach employees and standardize policies and performance metrics.
• Facilitate communications on inquiries and orders; expedite orders as needed.
• Defuse unhappy customer situations and guide pricing approvals within policy.
• Act as subject matter expert on the web portal and support internal teams and customers.

Skills

Leadership

Communication

People management

Analytical

Organizational

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Motion Industries in Tampa, FL, seeks a Customer Service Manager to lead a team of 10+ direct reports. You will hire, train, coach, and align procedures with ISO quality guidelines to meet customer needs via email, phone, and the ecommerce portal.

You will drive sales and service goals by standardizing policies, monitoring performance, and guiding pricing approvals while serving as the web portal SME for internal and external users.