Inside Sales & Customer Solutions Specialist

Foundation Building Materials, LLC; Addison (IL); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/ FSA plans

AD&D Insurance

Critical illness coverage

Legal Insurance Plan

401(k) plan with company match

Job summary

Foundation Building Materials is seeking Inside Sales Professionals to build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.

At FBM, you’ll develop product knowledge, quote accuracy, and effective selling, while collaborating with sales reps and internal teams to meet customer needs. This full-time role emphasizes service, efficiency, and logistics coordination in Addison, IL.

Qualifications

• High school diploma or equivalent required.
• 2+ years inside sales experience (incoming call preferred).
• Excellent verbal communication skills and telephone manner.

Responsibilities

• Maintain professional, courteous communication with customers before, during, and after sales.
• Provide knowledge on products and generate accurate quotes and proposals.
• Assist walk-in customers and handle inquiries or complaints promptly.
• Drive profitable sales through effective selling, upselling, and cross-selling.
• Enter orders, pricing, and customer data into systems accurately.
• Respond to orders and quote requests via multiple channels (phone, email, fax, etc.).
• Collaborate with outside sales reps and internal teams to fulfill customer needs.
• Maintain stock levels, organize the showroom, and support physical inventories.
• Schedule and coordinate inbound/outbound deliveries and shipping logistics.
• Negotiate freight rates and manage inventory movement efficiently.
• Operate and balance the cash register and drawer daily using proper procedures.
• Utilize management software for billing, reporting, and project tracking.
• Maintain up-to-date product expertise and manage documentation for large projects.
• Coordinate deliveries with Operations staff and purchase/delivery of special products.
• Must attend all required meetings and training programs.
• Support company values in Safety, Customer Focus, Teamwork, Integrity.

Skills

Customer service

Sales support

Communication skills

Cross-functional coordination

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Foundation Building Materials is seeking Inside Sales Professionals to build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.

At FBM, you’ll develop product knowledge, quote accuracy, and effective selling, while collaborating with sales reps and internal teams to meet customer needs. This full-time role emphasizes service, efficiency, and logistics coordination in Addison, IL.