Inside Sales & Customer Service Rep – Quote & Orders

Genuine Parts Company; Manassas (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in Manassas, VA. You will respond to customer inquiries, provide quotes, enter orders, and process orders via phone, fax, email, or in person.

Your role includes negotiating pricing within set parameters to support gross profit and ensuring accurate inventory and timely shipments. You will build strong customer relationships, coordinate with Account Representatives, and help drive process improvements while maintaining multichannel

Qualifications

• High school diploma or GED required.
• Excellent communication and multitasking abilities.
• Basic computer skills and familiarity with business systems.
• Customer service experience preferred.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Process orders via phone, fax, email, or walk-in.
• Negotiate pricing within parameters to influence gross profit.
• Maintain inventory levels by sourcing items across branches or suppliers.
• Determine cost-effective shipping methods and coordinate with account reps.
• Expedite backorders and prepare shipments.
• Handle customer returns as needed.
• Build relationships to drive repeat business and drive process improvements.

Skills

Reliability

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative in Manassas, VA. You will respond to customer inquiries, provide quotes, enter orders, and process orders via phone, fax, email, or in person.

Your role includes negotiating pricing within set parameters to support gross profit and ensuring accurate inventory and timely shipments. You will build strong customer relationships, coordinate with Account Representatives, and help drive process improvements while maintaining multichannel