Customer Service & Inside Sales Specialist

Genuine Parts; Lynchburg (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

Motion Industries in Lynchburg, VA is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, enter orders, quote products, and coordinate shipping methods while maintaining high service standards.

The role emphasizes reliability, communication, and attention to detail, with opportunities to improve processes and build strong customer relationships for repeat business.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills.
• Moderate computer skills, including information processing and using business systems.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in and supports sales.
• Influences gross profit by negotiating price within approved parameters.
• Adjusts non-contract pricing to meet customer needs while maximizing profit.
• Builds customer relationships and drives repeat business and process improvements.
• Maintains inventory levels and sources products from branch/supplier inventories.
• Determines cost-effective shipping methods and expedites backorders.
• Handles returns and supports account representatives to ensure customer satisfaction.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Lynchburg, VA is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to inquiries, enter orders, quote products, and coordinate shipping methods while maintaining high service standards.

The role emphasizes reliability, communication, and attention to detail, with opportunities to improve processes and build strong customer relationships for repeat business.