Customer Service/School Outreach Center Coordinator Lead

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; Burbank (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Flexible schedule

Opportunity for advancement

Competitive Compensation + productivity bonus

Career Growth Opportunities

Job summary

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is seeking a Customer Service Lead to join our team in Burbank, California. This role involves taking inbound and outbound calls, identifying customer needs, and providing effective solutions to ensure excellent customer service. Candidates should have a high school diploma, preferably experience in call center or inside sales, and strong communication skills. The position offers competitive compensation and opportunities for career advancement.

Qualifications

• Previous experience as a call center representative, inside sales representative, or similar role is preferred.
• Must be result-oriented in a high-paced environment.

Responsibilities

• Place outbound calls and receive inbound calls.
• Identify the reason for the customer’s call and provide solutions.
• Upsell products and services when appropriate.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

Benefits

• 401(k)
• Flexible schedule
• Opportunity for advancement

CUSTOMER SERVICE LEAD

Benefits/Perks

• Competitive Compensation + productivity bonus
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional with Inside Sales/Customer Service experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company.

Responsibilities

• Place outbound calls and receive inbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend training to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a call center representative, or inside sales representative, or a similar role is preferred
• Must be Result oriented. This is a high-paced environment.
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively